Issue with bullet list formatting in timeline

Forum|Forum|9 years ago
May 30, 2017
4 replies
133 views

When a bullet list is created in Outlook or Word and then cut/pasted into Timeline, the left margin is set beyond the visible region of the editor. Does not seem to happen when cutting/pasting from Gmail, but does happen with Outlook and Word. See example below:

In word doc:

When pasted into Timeline:

Timeline

Best answer by nitisha_rathi

Hi,

While copy pasting in Timeline, rich text formats of different editors behave differently. Currently, we are honoring formats of Chatter, Gmail and Evernote and we plan to fix the Outlook issues in summer release. Honoring Word formatting is technically challenging and is not in the short term roadmap.

Thanks,
Nitisha

samantha_braastad

Contributor ⭐️⭐️⭐️⭐️⭐️

This has been an issue with us as well and a support ticket has been logged. CSM's are starting to log notes directly in Timeline but the fix would help those that are slower to adopt greatly!

nitisha_rathiAnswer

Expert ⭐️⭐️

Hi,

While copy pasting in Timeline, rich text formats of different editors behave differently. Currently, we are honoring formats of Chatter, Gmail and Evernote and we plan to fix the Outlook issues in summer release. Honoring Word formatting is technically challenging and is not in the short term roadmap.

Thanks,
Nitisha