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Question

JO: Not Mapping to Account

  • October 5, 2020
  • 4 replies
  • 108 views

andreammelde
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I have a program and have pulled from Company object the SFDC Account ID, GSID Account ID and Name, yet they are all going to the default company. How do you ensure that the recipient is linked to the account they are associated with?

4 replies

dan_ahrens
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  • Expert ⭐️⭐️⭐️
  • October 7, 2020

Hi @andreammelde - a support case has been created on this post and you should be contacted by our team to help you further. 


sai_ram
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  • Expert ⭐️⭐️
  • October 12, 2020

@andreammelde did you get a chance to view comments on the ticket?


sai_ram
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  • Expert ⭐️⭐️
  • January 27, 2021

@andreammelde your inputs on the ticket(#115566) will help us to solve the query. Please leave your comments.


john_apple
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  • Expert ⭐️
  • January 27, 2021

Are you using Gainsight standard mappings where Company ID maps from Company GSID?