Skip to main content
andreammelde
Helper ⭐️⭐️
October 5, 2020
Question

JO: Not Mapping to Account

  • October 5, 2020
  • 4 replies
  • 118 views

I have a program and have pulled from Company object the SFDC Account ID, GSID Account ID and Name, yet they are all going to the default company. How do you ensure that the recipient is linked to the account they are associated with?

4 replies

dan_ahrens
Expert ⭐️⭐️⭐️
October 7, 2020

Hi @andreammelde - a support case has been created on this post and you should be contacted by our team to help you further. 

VP of Customer Success at Forcepoint
sai_ram
Expert ⭐️⭐️
October 12, 2020

@andreammelde did you get a chance to view comments on the ticket?

sai_ram
Expert ⭐️⭐️
January 27, 2021

@andreammelde your inputs on the ticket(#115566) will help us to solve the query. Please leave your comments.

john_apple
Expert ⭐️
January 27, 2021

Are you using Gainsight standard mappings where Company ID maps from Company GSID?