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andreammelde
Helper ⭐️⭐️
Oct 5, 2020 7:35 PM UTC
Question

JO: Not Mapping to Account

I have a program and have pulled from Company object the SFDC Account ID, GSID Account ID and Name, yet they are all going to the default company. How do you ensure that the recipient is linked to the account they are associated with?

4 replies

dan_ahrens
Expert ⭐️⭐️⭐️
Oct 7, 2020 1:46 PM UTC

Hi @andreammelde - a support case has been created on this post and you should be contacted by our team to help you further. 

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VP of Customer Success at Forcepoint
sai_ram
Expert ⭐️⭐️
Oct 12, 2020 8:10 AM UTC

@andreammelde did you get a chance to view comments on the ticket?

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sai_ram
Expert ⭐️⭐️
Jan 27, 2021 3:04 PM UTC

@andreammelde your inputs on the ticket(#115566) will help us to solve the query. Please leave your comments.

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john_apple
Expert ⭐️
Jan 27, 2021 6:50 PM UTC

Are you using Gainsight standard mappings where Company ID maps from Company GSID?

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