Hi,

Any thoughts on how best to notify Sales team when a key contact has bounced? We already have CTA notifications sent to our CSMs i.e. when an exec sponsor (or other key contact has become unreachable). The issue with this is that you can have only one owner per a CTA and I don’t want to create duplicated CTAs -  one for CSMs and the other one for Sales. 

I thought about setting up a JO email notifications to Sales (who usually manage contacts in SFDC rather than GS) but wonder if there is a better way - or how can I set this up so that:

• each sales person receives a list of only those bounced contacts from their accounts
• this list is not being repeated i.e. it’s triggered only when a contact has bounced
• is it best to have one notification per a contact, or a report inserted into the email with a list of all bounced?

Any thoughts/ideas welcome!

Thanks

Katerina