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manmeet_dosanjh
manmeet_dosanjh
Helper ⭐️
February 4, 2020
Solved

Journey Orchestrator - Email Send and IPs

  • February 4, 2020
  • 3 replies
  • 146 views

Hi!

 

I couldn’t find this in any documentation but I was wondering if GS uses a 3rd party company to actually send emails set up in Journey Orchestrator? Is it the same IP as other programs installed on our Salesforce instance? 

 

I’m asking because our marketing team took over some of of our Onboarding emails we had been utilizing Programs for and moved them to Marketo. Looks like there are bad IP issues from sends via Marketo and I’m trying to confirm whether an IP issue would affect GS email automation as that would be a point in favor of moving it back. Thanks!

Best answer by lila_meyer

Hi Manmeet!

 

I think this article will help answer your questions. 

3 replies

lila_meyer
lila_meyerAnswer
Gainsight Employee ⭐️⭐️⭐️
February 4, 2020

Hi Manmeet!

 

I think this article will help answer your questions. 

Lila Krutel, Dir. Global Education Services
    john_apple
    john_apple
    Expert ⭐️
    February 4, 2020

    @manmeet_dosanjh Marketo will have a separate IP address from Gainsight/SendGrid. Depending on your Marketo setup, you might have a pooled resource versus dedicated. I’ve seen cases where the Marketo pooled setup results in more emails being flagged as spam by inbound email servers. Additionally, if the emails are set as non-operational, that will result in more bounced emails.

      manmeet_dosanjh
      manmeet_dosanjhAuthor
      Helper ⭐️
      February 4, 2020

      Perfect, thanks everyone!

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