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Contributor ⭐️
Dec 5, 2018 8:33 PM UTC
Solved

Journey Orchestrator - Unable to Edit//Software Update

Hello,

I am having an issue creating multiple conditions in a conditional wait step within Journey Orchestrator. When I click '+ Condition' there is no response.

After trying all other avenues to resolve the issue, I conferred with my colleague. We determined that she is able to access that functionality AND that we were working on different software versions.

Has anyone else experienced this issue? Any recommendations to resolve?

My Software (more up to date): 

Google Chrome version: Version 69.0.3497.92 (Official Build) (64-bit)

iOS version: 10.13.6

Colleague Software: 

Google Chrome version: Version 59.0.3071.115 (Official Build) (64-bit)

iOS version: 10.12.6

sai_ram
sai_ramAnswer
Expert ⭐️⭐️
Dec 6, 2018 2:33 PM UTC
Hi Lucy,

Sorry for the inconvenience, I have created a ticket to my support team, they will contact you for more details.

Be ready with Org Id.

3 replies

dan_ahrens
Expert ⭐️⭐️⭐️
Dec 5, 2018 8:38 PM UTC
Hi Lucy,

It would probably be best to open a case with support@gainsight.com so we can get a tech to work with you directly.

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VP of Customer Success at Forcepoint
sai_ram
sai_ramAnswer
Expert ⭐️⭐️
Dec 6, 2018 2:33 PM UTC
Hi Lucy,

Sorry for the inconvenience, I have created a ticket to my support team, they will contact you for more details.

Be ready with Org Id.

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Contributor ⭐️
Dec 6, 2018 5:05 PM UTC
Thank you!

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