July's Release is Big - Reallly Big!
Our next release has so many great new features and enhancements, it's like Christmas is coming in July!
V6.4 of Gainsight's Customer Success application is being pushed to Sandbox environments July 2, and will be live in your production orgs on July 16*. For a preview of what's coming, check out our draft release notes.
Here's a sneak peek at what's included:
*For all orgs that opt in to automatic upgrades.
** For pricing information, please contact your Gainsight account manager.
V6.4 of Gainsight's Customer Success application is being pushed to Sandbox environments July 2, and will be live in your production orgs on July 16*. For a preview of what's coming, check out our draft release notes.
Here's a sneak peek at what's included:
- Adoption Explorer is generally available with this release! AE is included in the standard CS license, and helps manage your customer’s usage data in the Gainsight environment.
- People Map is also generally available as an add-on to the CS license. People Maps presents your contacts in an organizational chart to understand the roles and relationships of the people you do business with.**
- Renewal Center is all new and generally available as an add-on to the CS license. RC helps users forecast and manage their book of business by enriching Salesforce opportunity data with likelihood to renew info, and more!**
- JO: at long last, folders are available in Programs and Email templates; you can edit various aspects of a published Program including sources; and you can view where Email templates are used!
- Success Plans can be included in Success Snapshot 2.0 presentations! We've also included three new system reports for SP's in the Report Builder.
- Surveys: you can edit and delete submitted responses, as well as import transactional surveys from SurveyMonkey.
*For all orgs that opt in to automatic upgrades.
** For pricing information, please contact your Gainsight account manager.