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emily_mcdaniel_629a86
emily_mcdaniel_629a86
Gainsight Employee ⭐️⭐️
May 20, 2016

Known Issue: CTA Comments Showing HTML Tags

  • May 20, 2016
  • 10 replies
  • 180 views
In Gainsight release 4.40, an issue was introduced which is causing HTML formatting to be stripped from CTA Comments. When looking at comments which previously had HTML formatting, you will now see the tags. A fix for this will be available in the June 2016 release. 

      10 replies

      kristin_f3c469
      kristin_f3c469
      Contributor ⭐️⭐️⭐️⭐️⭐️
      May 20, 2016
      Any chance of a hot patch to fix this earlier? A month of unreadable comments is a real problem.

      Awhile back there was a similar problem with formatting of synched SFDC tasks that was fixed after quite some time. Out end users saw that issue as a major problem, and I'd like to avoid a repeat of that.
        darkknight
        darkknight
        Expert ⭐️
        May 20, 2016
        Similar situation here. Our CSMs link to comments field often and this will cause frustration.

        Is it only CTA Comments to which this applies? I had a Comments field created for Tasks, and we use the Task Description field pretty heavily with URLs
        Jeff Kirkpatrick
        connor_kasser
        connor_kasser
        Contributor ⭐️⭐️⭐️
        May 20, 2016
        This is also affecting the CS 360 comments field.
        emily_mcdaniel_629a86
        emily_mcdaniel_629a86Author
        Gainsight Employee ⭐️⭐️
        May 20, 2016
        Kristin and Jeff, 

        Thanks for the feedback. I have escalated this to our engineering team to find out if we can get this fixed pushed to customers sooner. I will post back as soon as I have more details. Thanks! 
          matthew_lind
          matthew_lind
          VIP ⭐️⭐️⭐️⭐️⭐️
          May 22, 2016
          Echoing the concern and impact. Among my users, this has made the CS360 Comments field significantly harder to use, read and update. We spend significant effort promoting the use of that field among our users, and the bug here diminishes our hope that Gainsight and this particular field be the "source of truth" for the latest and greatest updates regarding our customers.

          I'm concerned about needing to wait until June for a hotfix on this one.
          Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
          azhar_uddin
          azhar_uddin
          Helper ⭐️⭐️
          May 23, 2016
          Hi Mathew.
          The comments in Summary has been fixed yesterday and should work as expected . 
            darkknight
            darkknight
            Expert ⭐️
            May 26, 2016
            We have links in the Attributes section of C360 that are also apparently impacted.  Just wanted to make sure that was reported as well.

            Jeff Kirkpatrick
            azhar_uddin
            azhar_uddin
            Helper ⭐️⭐️
            May 26, 2016
            This is an issue and needs a fix. I will keep you posted about happenings around this. Thanks for reporting, Jeff.
            sierra_evans
            sierra_evans
            Contributor ⭐️⭐️⭐️⭐️⭐️
            May 29, 2018
            Is anyone else STILL having this issue? It's incredibly frustrating for the comments to be illegible from all the HTML tags. Please advise. 
            H
            Gainsight Employee ⭐️
            hitesh_sharma
            Gainsight Employee ⭐️
            May 29, 2018
            Hi Sierra, 

            Can you let us know the exact issue you are facing? As this is a very old post and there were quite few changes made around CTA comments in between. 

            Would suggest to have a new community post for better tracking and visibility.

            Regards,
            Hitesh
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