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emily_mcdaniel_629a86
emily_mcdaniel_629a86
Gainsight Employee ⭐️⭐️
February 28, 2017

Known Issue: Timeline Activity Sync

  • February 28, 2017
  • 23 replies
  • 313 views
In release 5.5.3 which was pushed to customers on February 22, 2016, we've discovered a bug within activities created from timeline. If an activity is created in timeline and task sync to Salesforce is turned on, the task is synced to Salesforce multiple times resulting in duplicates. 

NEXT STEPS

For now, timeline activity sync has been turned off for all customers while we are working to push out a fix for this issue.

FOR MORE INFORMATION

Please subscribe to this article for regular updates until the issue is resolved. If you have questions about this issue, please open a ticket with us by sending a note to support@gainsight.com.

    23 replies

    tracy_streetman
    tracy_streetman
    Contributor ⭐️⭐️⭐️
    March 2, 2017
    Will activities logged while the sync is turned off, eventually get synced when things are fixed and back on?
      sandeep_kumar
      Gainsight Employee ⭐️
      sandeep_kumar
      Gainsight Employee ⭐️
      March 3, 2017
      Yes, all logged in activities will get sync once feature is on.
        tracy_streetman
        tracy_streetman
        Contributor ⭐️⭐️⭐️
        March 3, 2017
        Thanks!
        cindy
        cindy
        Contributor ⭐️⭐️⭐️
        March 15, 2017
        Hi Emily,

        Do you have any idea on when this issue will be resolved?  Currently our CSA/CHC's have to enter their notes in two places so that our Sales Team can view them.  This is taking too much of their time.  Thanks!
        sandeep_kumar
        Gainsight Employee ⭐️
        sandeep_kumar
        Gainsight Employee ⭐️
        March 15, 2017
        We will be pushing fix as a part of spring release.
        tracy_streetman
        tracy_streetman
        Contributor ⭐️⭐️⭐️
        March 16, 2017
        is there a tentative date for the spring release?
          mandy_major
          mandy_major
          Gainsight Employee ⭐️⭐️
          March 17, 2017
          Hi Tracy,

          The tentative release date for 5.6 is pushed to all (non-opted out) customer orgs on 5/16.
          cindy
          cindy
          Contributor ⭐️⭐️⭐️
          March 17, 2017
          Thanks!
          lauren_tallerico
          lauren_tallerico
          Contributor ⭐️⭐️
          March 20, 2017
          Is there a chance that this will be released sooner than May? We pushed the CSMs in our org to add all notes and call meetings to timeline for visibility into Salesforce for several other teams to have access to. This is a huge concern that information is not being passed through.
            justin_lautenschlager
            justin_lautenschlager
            Contributor ⭐️⭐️
            March 21, 2017
            Seconded
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