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james_whitehead
james_whitehead
Contributor ⭐️⭐️⭐️⭐️⭐️
Sep 20, 2019 4:57 PM UTC
Question

Lightning Usage: Timeline Activities and Meeting Type

Good Morning-

One of our CSMs just brought this to my attention. When you are in Salesforce Classic and try to assign a Meeting Type to a Timeline Activity, the list selection populates “UP” on the page visually:



When you have Lightning enabled, the selection list populates “Down” on screen real estate, requiring you to scroll unnecessarily:



We're already struggling with CSM adoption of the Gainsight platform because of the many issues with speed/responsiveness/overall usability of the platform, and this extra scrolling isn't helping.

Is anyone else seeing usability issues being induced by Lightning?

Thanks

-Jim

6 replies

heather_hansen
heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
Sep 20, 2019 5:00 PM UTC
@james_whitehead That's weird. That doesn't happen in our instance. It drops down the same as in Classic.

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james_whitehead
james_whiteheadAuthor
Contributor ⭐️⭐️⭐️⭐️⭐️
Sep 20, 2019 5:11 PM UTC
Does it populate "Up" on your screen real estate or "Down"?

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heather_hansen
heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
Sep 20, 2019 5:19 PM UTC
It does Down for both.

Lightning:



Classic:



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    sai_ram
    sai_ram
    Expert ⭐️⭐️
    Sep 27, 2019 10:48 AM UTC
    @james_whitehead Is this issue solved or still exists? Please raise a support ticket if still exists, our support team are experts in solving such cases.

    Please let us know if you need any help!

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    james_whitehead
    james_whiteheadAuthor
    Contributor ⭐️⭐️⭐️⭐️⭐️
    Sep 27, 2019 1:21 PM UTC
    Hi Sai-

    Support did fix the issue.

    Thanks

    -Jim

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      sai_ram
      sai_ram
      Expert ⭐️⭐️
      Oct 16, 2019 9:59 AM UTC
      thanks for the update!

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