My SalesForce administrator is able to see the full dropdown list of options in the Gainsight main menu bar (Home, Gainsight, Customers, Engagement, Cockpit, etc.). When I log in, my drop down list is blank.
My user has been setup as a Gainsight Admin, per the installation instructions, with permission sets: Gainsight Admin, JBCXM_GS_Permission.
Does anyone know what could be causing this issue?
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Sounds like the Gainsight tabs may be hidden. To check this, can you go to the JBCXM_GS_Permission set in SFDC and check one of the tabs. From there you will be able to see if it's available or visible. If neither are a checked, then this should be the issue.
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