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rob_deaderick
rob_deaderick
Contributor ⭐️⭐️
December 8, 2016
Question

Main Menu Dropdown is Blank

My SalesForce administrator is able to see the full dropdown list of options in the Gainsight main menu bar (Home, Gainsight, Customers, Engagement, Cockpit, etc.).  When I log in, my drop down list is blank.

My user has been setup as a Gainsight Admin, per the installation instructions, with permission sets: Gainsight Admin, JBCXM_GS_Permission.

Does anyone know what could be causing this issue?

    1 reply

    smorrisgainsightcom
    smorrisgainsightcom
    Helper ⭐️⭐️⭐️
    December 8, 2016
    Sounds like the Gainsight tabs may be hidden.  To check this, can you go to the JBCXM_GS_Permission set in SFDC and check one of the tabs.  From there you will be able to see if it's available or visible.  If neither are a checked, then this should be the issue.

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