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rob_deaderick
rob_deaderick
Contributor ⭐️⭐️
December 8, 2016
Question

Main Menu Dropdown is Blank

  • December 8, 2016
  • 1 reply
  • 36 views
My SalesForce administrator is able to see the full dropdown list of options in the Gainsight main menu bar (Home, Gainsight, Customers, Engagement, Cockpit, etc.).  When I log in, my drop down list is blank.

My user has been setup as a Gainsight Admin, per the installation instructions, with permission sets: Gainsight Admin, JBCXM_GS_Permission.

Does anyone know what could be causing this issue?

    1 reply

    smorrisgainsightcom
    smorrisgainsightcom
    Helper ⭐️⭐️⭐️
    December 8, 2016
    Sounds like the Gainsight tabs may be hidden.  To check this, can you go to the JBCXM_GS_Permission set in SFDC and check one of the tabs.  From there you will be able to see if it's available or visible.  If neither are a checked, then this should be the issue.

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