My SalesForce administrator is able to see the full dropdown list of options in the Gainsight main menu bar (Home, Gainsight, Customers, Engagement, Cockpit, etc.). When I log in, my drop down list is blank.
My user has been setup as a Gainsight Admin, per the installation instructions, with permission sets: Gainsight Admin, JBCXM_GS_Permission.
Does anyone know what could be causing this issue?
Question
Main Menu Dropdown is Blank
Sounds like the Gainsight tabs may be hidden. To check this, can you go to the JBCXM_GS_Permission set in SFDC and check one of the tabs. From there you will be able to see if it's available or visible. If neither are a checked, then this should be the issue.
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