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ana_costa_ed8be0
ana_costa_ed8be0
Contributor ⭐️⭐️⭐️
April 17, 2018
Solved

Message displayed when trying to set Owner on CTA

  • April 17, 2018
  • 7 replies
  • 80 views
Hi, 

One of our CSM has tried to create a CTA and set the Owner as different CSM but every time we do that we get a message saying: ' Please provide a valid due date' 

The date inputted however is not invalid. 

Has someone ever experience something like this? 

It's really annoying. :( 

As admin I'm able to set the owner and save the CTA but whe CSM tries this message pops up and one cannot proceed. 



Best regards, 

Ana Costa 
    Best answer by hitesh_sharma
    Hi Ana,

    Just now i have tried to replicate the same locally and i am able to create CTA's with same locale (Germany),



    Locale that assed to me: German (Germany) (how to check: Setup -> Users -> Select the required username -> Locale )

    I would recommend to create a Support ticket for the same.

    Regards,
    Hitesh

    7 replies

    dstokowski
    dstokowski
    Gainsight Employee ⭐️⭐️
    April 17, 2018
    Ana -
    This may be a stretch are the different owners in different locales (and therefore different date formats)?  
      scotty
      scotty
      Contributor ⭐️⭐️⭐️⭐️⭐️
      April 17, 2018
      Did the calendar UI get you that date format, or did you put it in manually? 
        ana_costa_ed8be0
        ana_costa_ed8be0Author
        Contributor ⭐️⭐️⭐️
        April 17, 2018
        Hello Denise, 

        Thank you for getting back to me. 

        Both CSMs are in Cologne Germany. 

        Is this a limitation? if so, is there a work around? 
        ana_costa_ed8be0
        ana_costa_ed8be0Author
        Contributor ⭐️⭐️⭐️
        April 17, 2018
        Hello Scotty, 

        Thank you for the insight. 

        I have selected the date from the Calendar UI. 

        Cheers
          H
          Gainsight Employee ⭐️
          hitesh_sharma
          Gainsight Employee ⭐️
          April 17, 2018
          Hi Ana,

          This issue is definitely not related to Assign.

          Issue here is with Date format, there were few list of date formats that we supported in Cockpit (trying to find doc for the same)

          Question: Can you let me know your Locale? (as your able to create CTA successfully)

          Regards,
          Hitesh
          H
          Gainsight Employee ⭐️
          hitesh_sharmaAnswer
          Gainsight Employee ⭐️
          April 17, 2018
          Hi Ana,

          Just now i have tried to replicate the same locally and i am able to create CTA's with same locale (Germany),



          Locale that assed to me: German (Germany) (how to check: Setup -> Users -> Select the required username -> Locale )

          I would recommend to create a Support ticket for the same.

          Regards,
          Hitesh
            ana_costa_ed8be0
            ana_costa_ed8be0Author
            Contributor ⭐️⭐️⭐️
            April 18, 2018
            Hello Hitesh, 

            Thank you for the insight. 

            Date format was the issue and it is now solved. 

            Much appreciated. 

            Regards, 

            Ana Costa 
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