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Message displayed when trying to set Owner on CTA

  • April 17, 2018
  • 7 replies
  • 46 views
ana_costa_ed8be0
Hi, 

One of our CSM has tried to create a CTA and set the Owner as different CSM but every time we do that we get a message saying: ' Please provide a valid due date' 

The date inputted however is not invalid. 

Has someone ever experience something like this? 

It's really annoying. :( 

As admin I'm able to set the owner and save the CTA but whe CSM tries this message pops up and one cannot proceed. 



Best regards, 

Ana Costa 

Best answer by hitesh_sharma

Hi Ana,

Just now i have tried to replicate the same locally and i am able to create CTA's with same locale (Germany),



Locale that assed to me: German (Germany) (how to check: Setup -> Users -> Select the required username -> Locale )

I would recommend to create a Support ticket for the same.

Regards,
Hitesh
ana_costa_ed8be0

7 replies

dstokowski
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  • dstokowski
  • Gainsight Employee ⭐️⭐️
  • April 17, 2018
Ana -
This may be a stretch are the different owners in different locales (and therefore different date formats)?  
ana_costa_ed8be0
scotty
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  • scotty
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • April 17, 2018
Did the calendar UI get you that date format, or did you put it in manually? 
ana_costa_ed8be0
ana_costa_ed8be0
  • ana_costa_ed8be0
  • Author
  • Contributor ⭐️⭐️⭐️
  • April 17, 2018
Hello Denise, 

Thank you for getting back to me. 

Both CSMs are in Cologne Germany. 

Is this a limitation? if so, is there a work around? 
ana_costa_ed8be0
  • ana_costa_ed8be0
  • Author
  • Contributor ⭐️⭐️⭐️
  • April 17, 2018
Hello Scotty, 

Thank you for the insight. 

I have selected the date from the Calendar UI. 

Cheers
scotty
H
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  • hitesh_sharma
  • Gainsight Employee ⭐️
  • April 17, 2018
Hi Ana,

This issue is definitely not related to Assign.

Issue here is with Date format, there were few list of date formats that we supported in Cockpit (trying to find doc for the same)

Question: Can you let me know your Locale? (as your able to create CTA successfully)

Regards,
Hitesh
H
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  • hitesh_sharma
  • Gainsight Employee ⭐️
  • Answer
  • April 17, 2018
Hi Ana,

Just now i have tried to replicate the same locally and i am able to create CTA's with same locale (Germany),



Locale that assed to me: German (Germany) (how to check: Setup -> Users -> Select the required username -> Locale )

I would recommend to create a Support ticket for the same.

Regards,
Hitesh
aditya_marla
ana_costa_ed8be0
  • ana_costa_ed8be0
  • Author
  • Contributor ⭐️⭐️⭐️
  • April 18, 2018
Hello Hitesh, 

Thank you for the insight. 

Date format was the issue and it is now solved. 

Much appreciated. 

Regards, 

Ana Costa 
H
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