Hello Community, Currently on my 3rd implementation with Gainsight but never used Teams for call recording to be integrated with GS caller intelligence into timeline/ Staircase. (previous integrations have been with Gong). Has anyone found a way to have Teams calls configured to automatically record all CSM calls like you can with Gong, Clari, ect? Our IT admin says Microsoft changed their policy and doesn’t allow this set up. Can anyone confirm or provide more info here?
Question
Microsoft Teams Call Recording- Timeline/ Staircase Integration
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