We've noticed this as well. I believe it is because Gainsight currently treats the email alias posts as a separate user (which makes reporting a bit messy).
This came up again today in support which brought me back to this post. Just wanted to check on if we have a possible timeline on when this may be added? I also noticed that we do pick up the profile picture from SFDC if the email goes to drafts first.
If you already have a profile on Gainsight Community, there's no need to create another one. If your email address has changed or you can't remember your login, email community@gainsight.com.
Otherwise, continue with the registration below.
