Accomplish updating/creating the following list of articles:
New on Gainsight Go
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Pivot Tasks in Bionic Rules (This article on pivot tasks eclipses its predecessor version and is empowered with better example and use case to help you better understand the concept of Pivot tasks in Gainsight.)
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Statistical Functions in Bionic Rules (This article is designed to make you a pro at using the Statistical Functions supported by Gainsight.)
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Tutorial - No Support Tickets in 30-Day Window (Revamped from Custom Rule to Bionic Rules)
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Tutorial - Identifying Accounts Without Sponsors and Chaining the Rule (Revamped from Custom Rule to Bionic Rules)
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Sponsor Tracking Help and FAQs (Based on the Community post)
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How to Build Basic Reports (Impacted from 5.17 Release enhancements in Reporting)
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Create Success Plans in the C360 (Impacted from 5.17 Release enhancements in Success Plans)
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Success Plans Overview (Impacted from 5.17 Release enhancements in Success Plans)
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Success Plans: Gantt Chart View (Impacted from 5.17 Release enhancements in Success Plans)
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Cockpit FAQs (Based on the Zendesk ticket)
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Configure Success Plans for the C360/R360 (Replaced broken images)
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Success Plan FAQs (An FAQ is added based on the Zendesk ticket)
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Create Success Plans in the C360 (A Note is added based on the Zendesk ticket)
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Program 3A Conditional Wait (A note was added regarding a known limitation for how pausing a Program can affect Participants on the Conditional Wait step.)
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Program List View and Create New Outreach (A note was added regarding a known limitation for how pausing a Program can affect Participants on the Conditional Wait step. More information on how a Paused Program works was also added.)
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Programs FAQs (A question and answer was added regarding a known limitation for how pausing a Program can affect Participants on the Conditional Wait step.)
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Configure Model and Emails for Program#Conditional_Wait (A note was added regarding a known limitation for how pausing a Program can affect Participants on the Conditional Wait step. A section was added on configuration options for Published Programs.)
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How To Revoke oAuth Access (Required steps for Reauthorizing the MDA were added. Supplemental steps on check OAuth access were added.)
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Gainsight and SFDC Permission Sets: Modified the Permissions sets table to reflect latest Permission sets.
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Gainsight Viewer Licenses: Updated the gainsight user Types image to reflect the latest changes.
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Setup Rule Action Types: Updated Send Email Action Type to Send Email using Gainsight. (screenshot updation pending due to bug)
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Release Notes 5.16: Added a table to indicate the modifications made to various Gainsight Permission sets.
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Quarterly Module (Docs) Enhancements Program (New): As part of our Q3 goals, we have planned to take up a few modules and their specific areas in terms of documentation. We are going to start with the docs (mainly Tutorials) enhancements for Scorecards. (Plan is in review)
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API Documentation (On Going): Our effort is to create API documentation to improve the experience for our developers using our API, which has a direct correlation on API adoption. Our focus is to get accurate technical content in the API documentation, so that it improves the developer experience by integrating as quickly as possible. We will keep storing the API documents here till we publish them on support.gainsight.com (internal).
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V5.17 August Release Notes is a very minor release, and most of the enhancements are only going into the Standard edition and not the SFDC edition. The customer facing V5.17 August Release Notes will be available here on 28th August, 2018.
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List of In-app guides which will be published soon (with V5.17 Customer Release)!
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New/Enhanced Tutorials for Scorecards and Surveys based on relevant use cases
We will come back with another list of documents which are impacted due to 5.17 release along with other relevant information.