Skip to main content
drew_h
drew_h
Contributor ⭐️⭐️
February 20, 2018
Solved

No Scheduler for Publishing Advanced Outreach

  • February 20, 2018
  • 14 replies
  • 210 views
Currently, there isn't a way to set up a Publish time/date for a one-time Advanced Outreach that must be started at a specific time/date. Unfortunately, the current way to do this is to hit Publish at the appropriate time, even if that means doing so early in the morning =

It would be nice to have the scheduler popup similar to what you get for regular outreach.

To be clear: there is a scheduler for ongoing AOs to add new contacts, but this would be for kicking off (Publishing) a one-time AO that must be sent at a particular time
    Best answer by abhishek_sivaraman
    HI,

    We are thinking of this approach here to address the above use case - https://community.gainsight.com/gainsight/topics/scheduling-of-programs-aos. Let us know your thoughts and add to it if it meets your needs.

    Thanks
    Abhishek S

    14 replies

    Show previous replies
    lane_h
    lane_h
    Helper ⭐️
    May 10, 2018
    Hey Dan, does this mean after the first load of contacts, then the future ones can be loaded based on the Powerlist or Query Builder schedule? 
    Director of CX and Scale Programs
    alex_legay
    alex_legay
    Helper ⭐️⭐️⭐️
    May 10, 2018
    Hey Lane,

    The only thing that loads participants is the participant sync. If using a PL, it will check for new participants in the PL(it won't refresh it) based on the schedule in Dans picture. If using a query, it will run the query based on the schedule.
    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    May 10, 2018
    Alex is spot on. For the reason he mentioned, it's preferred to use a bionic query as it's always refreshed in real time at the scheduled time. The powerlist has two time schedules that you need to worry about.

    Really, powerlist is to bionic query what outreaches is to Advanced Outreaches. 
    VP of Customer Success at Forcepoint
    abhishek_sivaraman
    abhishek_sivaramanAnswer
    Helper ⭐️⭐️⭐️
    August 5, 2018
    HI,

    We are thinking of this approach here to address the above use case - https://community.gainsight.com/gainsight/topics/scheduling-of-programs-aos. Let us know your thoughts and add to it if it meets your needs.

    Thanks
    Abhishek S
    Terms & ConditionsAccessibility statement