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anca_cioaca
anca_cioaca
Contributor ⭐️
April 7, 2020
Question

NPS answer “expiration date”?

  • April 7, 2020
  • 2 replies
  • 128 views

When calculating NPS should you take into account answers from say two years ago if that’s the last time you heard from them? What should be the “expiration date” for an answer?

2 replies

vikram
Helper ⭐️⭐️
April 15, 2020

Hi @anca_cioaca , There is no expiry date set for NPS answers. While visualizing, you can choose for which range do you want to see the NPS responses.

john_apple
john_apple
Expert ⭐️
April 16, 2020

For Reporting, you may want to consider trending -- Month over Month, Year over Year -- all NPS responses. For an individual Company, you could show most recent NPS, last 12 months, or Rolling NPS in your reporting. If using it as part of the Health Score, it makes sense to limit the time frame of responses that would impact Health Score as 2 years is rather dated information.

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