Skip to main content
MelissaC
Contributor ⭐️⭐️⭐️⭐️⭐️
Mar 20, 2023 7:31 PM UTC
Question

NPS Survey - Site Not Found

I have created a site for our NPS survey, but I can’t find it on the dropdown list.  It only shows the 2 that are “private”…

 

 

It forces to to create a new site, but then I can see it behind my page:

 

sorry the pics aren’t the greatest.  I can send to email if needed.

Thanks!

4 replies

alizee
alizee
VIP ⭐️⭐️⭐️⭐️⭐️
Mar 21, 2023 8:55 AM UTC

Hey @MelissaC 

This sounds like a caching issue to me/you creating the survey in a tab that’s different to the tab you created the site in.

Can you try clearing cache/relogging in and see if the site appears?

Hope this helps,

Translate
The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
MelissaCAuthor
Contributor ⭐️⭐️⭐️⭐️⭐️
Mar 21, 2023 10:53 AM UTC

It still isn’t there:(. What else can I do? @alizee Thanks!

Translate
    alizee
    alizee
    VIP ⭐️⭐️⭐️⭐️⭐️
    Mar 21, 2023 3:49 PM UTC

    @MelissaC Just checked ours in a bit more detail, and it looks like we have some other ones we can’t select as well. It’s probably something for Support to check - it looks buggy (either limited to the last one created or some other bug OR there is a hidden limitation somewhere). 

    Translate
    The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
    MelissaCAuthor
    Contributor ⭐️⭐️⭐️⭐️⭐️
    Mar 21, 2023 4:02 PM UTC

    Ok, I already have a ticket in so I will wait to see what they say….  I really appreciate your help! @alizee 

    Translate
    Terms & ConditionsAccessibility statement