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susan_fuleihan
susan_fuleihan
Contributor ⭐️
May 22, 2019 9:19 PM UTC
Solved

Oops! Something went wrong. Please try again or raise a support ticket with Gainsight -

CSM was trying to put in a timeline on my an account and posted an email sent for reference and it just clocks, she then received - Oops! Something went wrong. Please try again or raise a support ticket with Gainsight - She also received Big Red error on top right hand corner. Has anyone seen this before?

    sai_ram
    sai_ramAnswer
    Expert ⭐️⭐️
    Jul 3, 2019 9:52 AM UTC
    @mikebambooligan and @faust_belarmino we are unable to reproduce the issue, if you are able to reproduce the issue, could you please record a video and share with us(spulluri@gainsight.com) or post it here.

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    4 replies

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    May 29, 2019 5:21 PM UTC
    @susan_fuleihan sorry for the inconvenience, could you please add a screenshot for better understanding.

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    mikebambooligan
    mikebambooligan
    Contributor ⭐️⭐️
    Jun 5, 2019 2:05 PM UTC
    @sai_ram_pulluri Several of our CSM's have also experienced this issue. Attached is a screenshot of the relevant error message.



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      faust_belarmino
      faust_belarmino
      Helper ⭐️⭐️
      Jun 5, 2019 2:50 PM UTC
      Oh man. That's frustrating.

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        sai_ram
        sai_ramAnswer
        Expert ⭐️⭐️
        Jul 3, 2019 9:52 AM UTC
        @mikebambooligan and @faust_belarmino we are unable to reproduce the issue, if you are able to reproduce the issue, could you please record a video and share with us(spulluri@gainsight.com) or post it here.

        Translate
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