Operation Email Limit - Cpilot

Forum|Forum|8 years ago
October 9, 2017
2 replies
120 views

I understand that the distribution of operational emails is listed to 5,000. This seems an arbitrary number. What is the logic behind setting that? Is this something that can be extended? We have a regular release update we send that needs to be distributed to all contacts. It is just more work to break up the distribution list so it can be sent to the right groups.

Thanks,
Elizabeth

journey orchestrator

Best answer by abhishek_sivaraman

Hi Elizabeth,

There is an option of increasing the limit of 5000 for operational emails. Please raise a ticket to support and this should be possible. This will be a one time setting and will apply to all your operational emails.

Thanks
Abhishek S

lila_meyer

Gainsight Employee ⭐️⭐️⭐️

Hi Elizabeth,

Our product team can address whether there's a possibility of expanding the 5000 limit, but I know the intention is to discourage the use of the operational email flag if you're sending to a really large # of contacts. You may have seen this article already; it has some info on our operational email recommendations. And I know for our own product release announcements, we honor the contact opt-outs.

Lila Krutel, Dir. Global Education Services

abhishek_sivaramanAnswer

Helper ⭐️⭐️⭐️

Hi Elizabeth,

There is an option of increasing the limit of 5000 for operational emails. Please raise a ticket to support and this should be possible. This will be a one time setting and will apply to all your operational emails.

Thanks
Abhishek S

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