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heather_hansen
heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
Dec 7, 2020 5:51 PM UTC
Solved

Outreach.io and GS Plug In for Gmail

Anyone happen to be using the Gainsight Gmail Plug in with Outreach.io?  Have some questions for you if so!

chethanaAnswer
Expert ⭐️
Dec 10, 2020 2:22 PM UTC

Hello @heather_hansen 
 

  1. Can you use Outreach.io in conjunction with the Gmail Plugin?  We would ideally like to have all our templates stored in Gainsight, and have the ability to log to timeline, but use Outreach to automatically track replies since that capability doesn’t exist in GS. [Gainsight]. Yes, you should be able to use outreach with Gainsight plugin. We will also be providing tracking ability very soon.
  2. If the above won’t work, could you use the BCC to Timeline email address within Outreach to get the email to Timeline? [Gainsight] This can also be used even when ur using plugin.But ii would suggest to use plugin as this has conflict resolution mechanism unline Bcc to timeline.
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7 replies

cnichols
cnichols
Helper ⭐️
Dec 7, 2020 7:01 PM UTC

Hi Heather -

We have another team in our organization that just brought Outreach.io in. Would be keen to hear feedback on the product and how you might be using it for CSM’s.

 

Sorry I can’t help on the immediate question though.

 

Cody 

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    sai_ram
    sai_ram
    Expert ⭐️⭐️
    Dec 9, 2020 6:39 AM UTC

    Anyone happen to be using the Gainsight Gmail Plug in with Outreach.io?  Have some questions for you if so!

    @heather_hansen I am working on this, I will get back to you. 

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    sai_ram
    sai_ram
    Expert ⭐️⭐️
    Dec 9, 2020 12:29 PM UTC

    Anyone happen to be using the Gainsight Gmail Plug in with Outreach.io?  Have some questions for you if so!

    @heather_hansen and @cnichols what questions do you have. I will try to answer them. Please write your questions here. 

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    heather_hansen
    heather_hansenAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    Dec 9, 2020 3:58 PM UTC

    Anyone happen to be using the Gainsight Gmail Plug in with Outreach.io?  Have some questions for you if so!

    @heather_hansen and @cnichols what questions do you have. I will try to answer them. Please write your questions here. 

    @sai_ram 

    1. Can you use Outreach.io in conjunction with the Gmail Plugin?  We would ideally like to have all our templates stored in Gainsight, and have the ability to log to timeline, but use Outreach to automatically track replies since that capability doesn’t exist in GS.
    2. If the above won’t work, could you use the BCC to Timeline email address within Outreach to get the email to Timeline?
    Translate
      chethanaAnswer
      Expert ⭐️
      Dec 10, 2020 2:22 PM UTC

      Hello @heather_hansen 
       

      1. Can you use Outreach.io in conjunction with the Gmail Plugin?  We would ideally like to have all our templates stored in Gainsight, and have the ability to log to timeline, but use Outreach to automatically track replies since that capability doesn’t exist in GS. [Gainsight]. Yes, you should be able to use outreach with Gainsight plugin. We will also be providing tracking ability very soon.
      2. If the above won’t work, could you use the BCC to Timeline email address within Outreach to get the email to Timeline? [Gainsight] This can also be used even when ur using plugin.But ii would suggest to use plugin as this has conflict resolution mechanism unline Bcc to timeline.
      Translate
        heather_hansen
        heather_hansenAuthor
        VIP ⭐️⭐️⭐️⭐️⭐️
        Dec 10, 2020 2:52 PM UTC

        @chethana Thank you so much!  This is really helpful!

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          Jack_Darley
          Contributor ⭐️⭐️⭐️
          Feb 19, 2026 5:59 PM UTC

          Know this old, but has there been any update with Gainsight and Outreach.io?

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