Outreach.io and GS Plug In for Gmail

Forum|Forum|5 years ago
December 7, 2020
7 replies
220 views

Anyone happen to be using the Gainsight Gmail Plug in with Outreach.io? Have some questions for you if so!

Best answer by chethana

Hello @heather_hansen

Can you use Outreach.io in conjunction with the Gmail Plugin? We would ideally like to have all our templates stored in Gainsight, and have the ability to log to timeline, but use Outreach to automatically track replies since that capability doesn’t exist in GS. [Gainsight]. Yes, you should be able to use outreach with Gainsight plugin. We will also be providing tracking ability very soon.
If the above won’t work, could you use the BCC to Timeline email address within Outreach to get the email to Timeline? [Gainsight] This can also be used even when ur using plugin.But ii would suggest to use plugin as this has conflict resolution mechanism unline Bcc to timeline.

cnichols

Helper ⭐️

Hi Heather -

We have another team in our organization that just brought Outreach.io in. Would be keen to hear feedback on the product and how you might be using it for CSM’s.

Sorry I can’t help on the immediate question though.

Cody

sai_ram

Expert ⭐️⭐️

Anyone happen to be using the Gainsight Gmail Plug in with Outreach.io? Have some questions for you if so!

@heather_hansen I am working on this, I will get back to you.

sai_ram

Expert ⭐️⭐️

Anyone happen to be using the Gainsight Gmail Plug in with Outreach.io? Have some questions for you if so!

@heather_hansen and @cnichols what questions do you have. I will try to answer them. Please write your questions here.

heather_hansenAuthor

VIP ⭐️⭐️⭐️⭐️⭐️

Anyone happen to be using the Gainsight Gmail Plug in with Outreach.io? Have some questions for you if so!

@heather_hansen and @cnichols what questions do you have. I will try to answer them. Please write your questions here.

@sai_ram

Can you use Outreach.io in conjunction with the Gmail Plugin? We would ideally like to have all our templates stored in Gainsight, and have the ability to log to timeline, but use Outreach to automatically track replies since that capability doesn’t exist in GS.
If the above won’t work, could you use the BCC to Timeline email address within Outreach to get the email to Timeline?

C

chethanaAnswer

Expert ⭐️

Hello @heather_hansen

Can you use Outreach.io in conjunction with the Gmail Plugin? We would ideally like to have all our templates stored in Gainsight, and have the ability to log to timeline, but use Outreach to automatically track replies since that capability doesn’t exist in GS. [Gainsight]. Yes, you should be able to use outreach with Gainsight plugin. We will also be providing tracking ability very soon.
If the above won’t work, could you use the BCC to Timeline email address within Outreach to get the email to Timeline? [Gainsight] This can also be used even when ur using plugin.But ii would suggest to use plugin as this has conflict resolution mechanism unline Bcc to timeline.