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prithvi_vihari
prithvi_vihari
Helper ⭐️
October 14, 2019
Solved

{Posting on Behalf of Customer]- Ability to change Email templates placeholders

  • October 14, 2019
  • 1 reply
  • 46 views
While making changes to the placeholders on the email template on an already published program. It errors out- It would be great if there was a possibility to make changes to the placeholders of an email template even for a published program.

    Best answer by nitisha_rathi

    Hi Prithvi,

     

    If a new token is added to an email template, then this token needs to be mapped in the programs. You should be able to edit email step and remap tokens even in active programs.

     

    Thanks,

    Nitisha

    1 reply

    nitisha_rathi
    nitisha_rathiAnswer
    Expert ⭐️⭐️
    October 25, 2019

    Hi Prithvi,

     

    If a new token is added to an email template, then this token needs to be mapped in the programs. You should be able to edit email step and remap tokens even in active programs.

     

    Thanks,

    Nitisha

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