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prithvi_vihari
prithvi_vihari
Helper ⭐️
August 26, 2019
Solved

[Posting on behalf of Customer]- Ability to Null records when the Survey Participant has partially recorded their Survey

  • August 26, 2019
  • 5 replies
  • 124 views
The issue here is that when we have a couple of required answers in a Survey and the Survey participant has only answered one of them and hasn't clicked on the Submit button. It just records the response as a Partially Saved( and later to Partial Submitted)- This skews the metrics as a few required questions are left out.

At such scenarios it might be a good idea to re-route the responses to not responded/ have the ability to only save the survey response if all the answers were completed.

    Best answer by dan_ahrens
    Would this be solved if you made the NPS survey question the first question, thereby forcing the participant to answer that question as a first step, and the survey will only be partially saved if at least one question is answered.

    Any other thoughts @piyushmadhukar

    5 replies

    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    August 27, 2019
    Hi Prithvi, in that case why not just disable partial submissions?

    VP of Customer Success at Forcepoint
    A
    ashoknagaraju
    Contributor ⭐️⭐️⭐️
    August 27, 2019
    Hi Dan, Hope you are saying to disable partial submission wherein customer has not responded to NPS main question.

    A
    ashoknagaraju
    Contributor ⭐️⭐️⭐️
    August 27, 2019
    I think response should not be considered if customer has not provided any score to NPS question. Understand that other sub questions are equally important which is a feedback to other departments or functions. However, NPS score is only based on Q1 (Main Question i.e. Willingness to recommend).

      sai_ram
      sai_ram
      Expert ⭐️⭐️
      September 10, 2019
      @dan_ahrens any thoughts here ?

      dan_ahrens
      dan_ahrensAnswer
      Expert ⭐️⭐️⭐️
      September 10, 2019
      Would this be solved if you made the NPS survey question the first question, thereby forcing the participant to answer that question as a first step, and the survey will only be partially saved if at least one question is answered.

      Any other thoughts @piyushmadhukar

      VP of Customer Success at Forcepoint
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