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Gainsight Employee ⭐️
Jan 22, 2024 9:54 PM UTC
Question

Preset CTA Email reply to Email Address Domain

From a customer:

 

When sending an email via CTA, you have to go and manually select the correct reply to email and domain. Looking for a streamlined way to prevent having to do this. This would help minimize customer replies potentially going to the wrong email/domain. This applies to tenants that require one sender domain, but the users have a separate one.