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mandy_major
mandy_major
Gainsight Employee ⭐️⭐️
May 7, 2021

Product Issue - Load to Gainsight Object Rule Action

  • May 7, 2021
  • 12 replies
  • 349 views

UPDATE: The fix has been pushed to all customers

 

UPDATE: Fix has been pushed to customers in US; EU customers should have the fix tomorrow

 

We wanted to inform our customers about a product issue our team just discovered.  We have received reports of Rules that are being test ran with the action for "Load to Gainsight Object" is not working as designed and is modifying the data, when it should just be a test run. Our team is investigating the fix for this issue, and we will continue to post updates to this thread.

Please refrain from using test runs for "Load to Gainsight Object" action in rules engine. Sorry for the inconvenience this may have caused to your instance.  We hope to have this resolved shortly.

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    mandy_major
    mandy_majorAuthor
    Gainsight Employee ⭐️⭐️
    May 13, 2021

    At the time of the post, we were working with the information we had and wanted to notify customers following our internal guidelines as soon as we could.  We are always looking for tips to improve our internal processes and customer experience, and I will be sure to share this feedback internally with our Ops teams.  

    Thanks again for the feedback @darkknight 

    bradley
    bradley
    Expert ⭐️
    May 13, 2021

    At the time of the post, we were working with the information we had and wanted to notify customers following our internal guidelines as soon as we could.  We are always looking for tips to improve our internal processes and customer experience, and I will be sure to share this feedback internally with our Ops teams.  

    Thanks again for the feedback @darkknight 

    @mandy_major  It would be helpful if we knew what those “internal guidelines” were. Can we be given a method by which you will notify us of problems, and you will use it consistently so that we have a predictable way to find out about wide-spread issues? If you are interested in improving the customer experience, have you considered something like this 

     

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