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mahesh_patil
mahesh_patil
Gainsight Employee ⭐️⭐️
August 18, 2016
Question

Production Environment - Planned Maintenance : Sunday, 21st August 2016

  • August 18, 2016
  • 8 replies
  • 93 views
Maintenance
Window : Between 12:00 AM 
&  04:00 AM  CST Sunday,  21st August 2016.



Queues Hold Time :  1 Hour



 



Activity
:  Gainsight has planned a
scheduled maintenance on Backend infra. During this maintenance Rules and Data
Processor will be in hold state for about 1 Hour. Soon after the
deployment,  all queues will resume as normal.



 



Impact
Details : PRODUCTION Environment



Gainsight
Application  - SFDC  :  NO IMPACT



Data Ingestion
Queue - MDA :  NO IMPACT



Rules Engine
Queue  - MDA :  Delay of about 1 Hour expected.



Data Processor
Queue - MDA :  Delay of about 1 Hour expected.



 



 



FOR
MORE INFORMATION



Please
subscribe to this article for updates. If you have questions, please open a
ticket with us by sending a note to support@gainsight.com.



      8 replies

      darkknight
      darkknight
      Expert ⭐️
      August 18, 2016
      Mahesh thank you for the advance notice.  

      Can you elaborate on the nature of the maintenance? Is this a hardware maintenance on the backend, or are there actual code changes being pushed?  We were impacted by a push last week that resulted in Email Outreach failures.  We'd like to have a deeper understanding of what actions are occurring during these outage windows.

      Many thanks
      Jeff Kirkpatrick
      mahesh_patil
      mahesh_patilAuthor
      Gainsight Employee ⭐️⭐️
      August 19, 2016
      Hi Jeff,

      Sorry to hear about the Email outreach failures, a fix was released for the same in the other Emergency Hotfix (You commented on).

      There is no code change as part of upcoming maintenance on  Sunday.  At Gainsight we have been working on improving the capacity, stability and reliability of our backend infrastructure.  This maintenance is one of them, where we are working on our ability to expose our Public IP's to our end customer for Security and compliance related activities.

      Hope this helps.  Have a great day ahead.
      mahesh_patil
      mahesh_patilAuthor
      Gainsight Employee ⭐️⭐️
      August 21, 2016
      Maintenance activity completed successfully.  All Queues are processing as normal.
        will_robins
        will_robins
        Helper ⭐️
        August 21, 2016
        Mahesh, Rules in GonG are still stuck in queue. Are any other customers experiencing this issue?
        mahesh_patil
        mahesh_patilAuthor
        Gainsight Employee ⭐️⭐️
        August 22, 2016
        Hi Will,

        We are investigating this, will update with our findings.
        darkknight
        darkknight
        Expert ⭐️
        August 22, 2016
        Our rules seem to be running ok.
        Jeff Kirkpatrick
        mahesh_patil
        mahesh_patilAuthor
        Gainsight Employee ⭐️⭐️
        August 22, 2016
        Hi Will,

        There were good number of rules for GonG in queue.  I can confirm all of them have processed and cleared.

        Have a Great day ahead.
        will_robins
        will_robins
        Helper ⭐️
        August 22, 2016
        Thanks Mahesh!

        Is there any way for me as an admin to kickstart the queue when things seem stuck? Most of the scheduled rules from Sunday AM did not run until Monday AM. This led to a considerable amount of unexpected Sunday work for me, which isn't desirable.
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