With the 5.17 release on Aug. 28, we are temporarily removing the ability to Pause Programs* as we work on resolving an issue with the feature related to Conditional Wait.
The issue caused Participants to be stuck on the Conditional Wait step indefinitely. This occurred if the Participant was held in a Conditional Wait step and the timer setting expired while the Program was Paused.
No Programs are currently impacted by this issue. We have removed the Pause feature proactively, to prevent future participants from getting stuck. We expect the issue to be resolved and to restore the Pause option by mid to late October. The Pause option will be visible again in Program configuration when it’s re-enabled.
Other configuration options for Programs have not changed. Programs that are currently Paused can still be Resumed and Stopped. Once a Paused Program is Resumed, it can not be Paused again until the feature is restored.
It is still possible to Stop a Program so that it no longer sends messages. Stopped Programs can not be started again, all active participants will be moved to a status of “knocked off”, no new participants can be added, and no further configurations to the program can be made.
(*Programs were formerly known as Adv. Outreaches.)