I’m trying to get a PX engagement triggered from Journey Orchestrator. From the support documentation (isn’t there one for the new programs?), I learned the following:
Only the company and relationship persons with a valid PX user ID can be added to a Program with at least one engagement step. The participants are moved to failed participants category if the above condition is not met with an error stating Invalid PX user id.
I see this behavior confirmed in my test, so I’d like to learn more about how this check is performed. What field on the Relationship/Company Person is used in JO as the PX user ID? Is it auto-populated from the PX connector? And if so, can we overwrite it to fix wrongly coupled contacts?