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james_whitehead
Contributor ⭐️⭐️⭐️⭐️⭐️
August 29, 2018
Solved

Relationship-level Power Lists

  • August 29, 2018
  • 13 replies
  • 183 views
Good Afternoon-

I've hit quite a snag.  I'm attempting to build my first Relationship-level Power List in Journey Orchestrator/Outreaches and having issues getting anything to populate.

Create Power list for: Relationships --> Products
Derive list of recipients from: Data Space --> Products Relationship Contact --> Email Field --> Contact Email

I started by putting in a criteria of:

Account Name: Equals: CareerArc (our company and my testing account)

Nothing populated, so I deleted the criteria.  I then tried: 

I tried Contact Role: Equals: Day-To-Day Contact - SR

Nothing populated, so I deleted the criteria.  I then tried: 

No criteria

Nothing populated.

I checked my DataSpace of "Products Relationship Contact" and found that Contact Name, Account Name, Email Address, Contact Role, etc. were all mapped, however nothing populates.

What is happening?  I'm assuming that the data isn't flowing into the DataSpace, however I cannot figure out how to see the data contained in the DataSpace, nor can I find the Objects that the DataSpace is referencing.

Any help would be greatly appreciated.  People who have had similar issues.  Pointing me in the direction of tutorials that I may have missed (I've been reading what I can find on Community and on GainsightGo to no avail).

Thanks

-Jim
Best answer by lila_meyer
Hey Jim,

Bionic Rules are the future! ;)

For assistance getting started with bionic rules, check out these resources:
Also, here's a 2-min. video on the basic differences between custom and bionic rules.

13 replies

james_whitehead
Contributor ⭐️⭐️⭐️⭐️⭐️
September 4, 2018
Hi Lila-

Thanks for the information.  As a FYI:

"Bionic Rules ELearning Course"

Returns an error of "Page/File No Longer Available"

https://customersuccessuniversity.gainsight.com/course/admin-203---bionic-rules

-Jim

lila_meyer
Gainsight Employee ⭐️⭐️⭐️
September 4, 2018
Thanks, Jim, and sorry for the inconvenience. You can view all of the courses, including introductory and advanced level rules courses here: https://customersuccessuniversity.gainsight.com/catalog#courses
Lila Krutel, Dir. Global Education Services
james_whitehead
Contributor ⭐️⭐️⭐️⭐️⭐️
September 4, 2018
No inconvenience!  Just wanted to let you know that your hyperlink didn't go to a valid page.

-Jim