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keith_mattes
keith_mattes
Helper ⭐️⭐️
May 14, 2019 3:12 PM UTC
Question

Release notification is conflicting

I am unsure when the new release will hit production if we are being notified it is in Sandboxes TODAY (5/14/19) and it is stated to go to production the same day. Please advise.

"The Production upgrade is scheduled for May 14th"

    3 replies

    lila_meyer
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    May 14, 2019 3:23 PM UTC
    Hi Keith, today is the production upgrade. Can you share a screenshot of the Sandbox notification you're seeing?
    Thanks!
    Lila
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    Lila Krutel, Dir. Global Education Services
    keith_mattes
    keith_mattesAuthor
    Helper ⭐️⭐️
    May 14, 2019 3:29 PM UTC
    The notification I received in production today was that v6.3 is live in the Sandbox. I have a screenshot but for some reason my uploads are being rejected on this page. I've attempted to send you an email with the screenshot. Perhaps I received an old notification today?

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    Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
    lila_meyer
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    May 14, 2019 3:54 PM UTC
    The notification you saw was indeed an old one. We've disabled it. Apologies for the confusion!
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    Lila Krutel, Dir. Global Education Services
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