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GameChangerAdmin
Gainsight Employee ⭐️
GameChangerAdmin
Gainsight Employee ⭐️
April 4, 2019

Release V6.2 is Coming April 9

  • April 4, 2019
  • 20 replies
  • 326 views
The Gainsight product development elves have been very busy this Spring, preparing a ton of awesome new features and enhancements for you! The next release will be live and blooming in production orgs on April 9, and final release notes are available now. 

 

This release includes:

  • New SurveyMonkey Connector to integrate SurveyMonkey data into Gainsight.
  • New Salesforce Connector that will replace Gainsight Connect for syncing data from Salesforce to Gainsight.
  • New Upload CSV files to import Third Party NPS responses to Gainsight Survey 2.0, and analyze the NPS responses in the NPS Analytics tab.
  • Success email notifications for Admins when using CTA/Task Mass Edit.
  • Report filter component is enhanced with an “Includes” operator, which allows you to filter the report with multiple values on a single field, in the same filter.
  • Report Sorting works on the entire dataset, not just on the data in the browser
  • Folders are available in the Rules Engine to help organize your rules
  • Edit, add, and delete the conditions of the Conditional Wait, even after the Program is published.
  • View the Timeline activities of a Company’s Relationships on the C360 page.
And so much more! We'll be back in a few days with a release highlights video to preview what's new!

      20 replies

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      lila_meyer
      lila_meyer
      Gainsight Employee ⭐️⭐️⭐️
      April 10, 2019
      It didn't make the final cut for this release, but it will be available soon!

      Lila Krutel, Dir. Global Education Services
      diana_luo
      diana_luo
      Contributor ⭐️⭐️⭐️⭐️
      April 18, 2019
      Hi! Is this enhancement also part of the latest release?



      darkknight
      darkknight
      Expert ⭐️
      April 18, 2019
      Hey Diana, where are you seeing that?

      Jeff Kirkpatrick
      diana_luo
      diana_luo
      Contributor ⭐️⭐️⭐️⭐️
      April 18, 2019
      Hi Jeff, the submit feedback option appears as a bar at the bottom of the window when I'm in the Gainsight tab. When I select the bar, a pop-up appears. I entered in a test message and then received the error above.

      darkknight
      darkknight
      Expert ⭐️
      April 18, 2019
      Interesting. I'm not seeing that in my QA environment (which is on the latest version).

      I really hope this ISN'T a new feature coming (or at the very least we have the ability to turn it off) because I don't want my CSMs submitting feedback to Gainsight directly nor do I want them submitting to my Ops team via such a mechanism because we already have a process in place for this.

      Jeff Kirkpatrick
      diana_luo
      diana_luo
      Contributor ⭐️⭐️⭐️⭐️
      April 18, 2019
      Agreed, hope we have the option of toggling it off. Going to reach out to Support about this.

      lila_meyer
      lila_meyer
      Gainsight Employee ⭐️⭐️⭐️
      April 18, 2019
      Hi Diana,

      Thanks for raising this to Support. I kinda think this is coming from the Salesforce app, and not Gainsight...

      Lila Krutel, Dir. Global Education Services
      diana_luo
      diana_luo
      Contributor ⭐️⭐️⭐️⭐️
      April 18, 2019
      Hi Lila,

      Indeed, our Salesforce admin just confirmed this. I went ahead and closed out my support ticket. I appreciate your response! Thanks.

        darkknight
        darkknight
        Expert ⭐️
        April 18, 2019




        Jeff Kirkpatrick
        dan_ahrens
        dan_ahrens
        Expert ⭐️⭐️⭐️
        April 18, 2019
        Diana, did your Salesforce admin say what triggered that submit feedback interaction?

        I'm thinking of other customers (including @darkknight ) who might be concerned about this popping up when their CSMs are in the system.

        VP of Customer Success at Forcepoint
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