Remove Customer Cheat sheet widget from C360 layout

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Hi, I added Customer Cheat sheet widget into one of my C360 layouts just to test it out and for some reason, I’m unable to remove it. There is no trash icon on the widget as shown in the attached screenshot.

Any idea on how to remove this?

J

jennhAnswer

Helper ⭐️

@AshutoshSingh Apologies for my delayed response! Yes, I’ve figured out how to fix it. I had it disabled which was why I couldn’t remove it, however once I enabled it, then the option to delete it appeared.

romihache

VIP ⭐️⭐️⭐️⭐️⭐️

Hi @jennh
I tested it from my end, created the Summary Section from scratch, then added the Customer Cheat Sheet and the Trash Icon is there.
Even assigning the C360 layout to myself with priority 1 to update the Status from Draft to Assigned, I can edit the C360 layout and delete the Customer Cheat Sheet widget.

I know this is not the answer you were hoping for, but I would contact support.

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Continuous improvement is better than delayed perfection

AshutoshSingh

Gainsight Employee ⭐️

Hi @jennh, Just circling back on this. PLease let me know if the problem is resolved.

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J

jennhAuthorAnswer

Helper ⭐️

@AshutoshSingh Apologies for my delayed response! Yes, I’ve figured out how to fix it. I had it disabled which was why I couldn’t remove it, however once I enabled it, then the option to delete it appeared.

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