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acote
Helper ⭐️
April 30, 2020
Solved

Report exports failing

  • April 30, 2020
  • 7 replies
  • 202 views

Lately we’ve been having some issues with exports from both Report Builder and Dashboards for both small and large sized reports. I know that there is a file size max but curious if there’s anything else that would stop a report from sending? If I try to run the same report on someone’s behalf, it often works so we’re able to get it - it’s just a lengthy process and not allowing end-users to be self-service. Is this happening in any other orgs?

Best answer by acote

@acote is the issue solved, do you need any help from us?

@acote is the issue solved, do you need any help from us? Please let us know

Hi Sai - thanks for checking in! We recently moved to NXT so were in an admin freeze for a bit and haven’t noticed it yet on the new platform. We’re good for now but I can definitely submit a ticket if we see it happening again. 

7 replies

lila_meyer
Gainsight Employee ⭐️⭐️⭐️
April 30, 2020

Hi Amanda, I’m going to send your post to our Support team because I think they’ll be able to investigate/troubleshoot with you. 

Lila Krutel, Dir. Global Education Services
acote
acoteAuthor
Helper ⭐️
April 30, 2020

Thanks @lila_meyer !

matthew_lind
VIP ⭐️⭐️⭐️⭐️⭐️
May 4, 2020

@acote - I can relate.

 

Reports, especially those which are emailed to me, have been somewhat hit or miss over the last few weeks. Sometimes they never arrive, and sometimes the email notification arrives but with an error and no download.

Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
sai_ram
Expert ⭐️⭐️
May 19, 2020

@acote is the issue solved, do you need any help from us?

sai_ram
Expert ⭐️⭐️
July 8, 2020

@acote is the issue solved, do you need any help from us?

@acote is the issue solved, do you need any help from us? Please let us know

acote
acoteAuthorAnswer
Helper ⭐️
July 8, 2020

@acote is the issue solved, do you need any help from us?

@acote is the issue solved, do you need any help from us? Please let us know

Hi Sai - thanks for checking in! We recently moved to NXT so were in an admin freeze for a bit and haven’t noticed it yet on the new platform. We’re good for now but I can definitely submit a ticket if we see it happening again. 

sai_ram
Expert ⭐️⭐️
July 14, 2020

@acote Great to hear that you moved to NXT. Thanks for the update!