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acote
acote
Helper ⭐️
April 30, 2020
Solved

Report exports failing

Lately we’ve been having some issues with exports from both Report Builder and Dashboards for both small and large sized reports. I know that there is a file size max but curious if there’s anything else that would stop a report from sending? If I try to run the same report on someone’s behalf, it often works so we’re able to get it - it’s just a lengthy process and not allowing end-users to be self-service. Is this happening in any other orgs?

acote
acoteAnswer
Helper ⭐️
July 8, 2020

@acote is the issue solved, do you need any help from us?

@acote is the issue solved, do you need any help from us? Please let us know

Hi Sai - thanks for checking in! We recently moved to NXT so were in an admin freeze for a bit and haven’t noticed it yet on the new platform. We’re good for now but I can definitely submit a ticket if we see it happening again. 

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7 replies

lila_meyer
lila_meyer
Gainsight Employee ⭐️⭐️⭐️
April 30, 2020

Hi Amanda, I’m going to send your post to our Support team because I think they’ll be able to investigate/troubleshoot with you. 

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Lila Krutel, Dir. Global Education Services
    acote
    acoteAuthor
    Helper ⭐️
    April 30, 2020

    Thanks @lila_meyer !

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    matthew_lind
    matthew_lind
    VIP ⭐️⭐️⭐️⭐️⭐️
    May 4, 2020

    @acote - I can relate.

     

    Reports, especially those which are emailed to me, have been somewhat hit or miss over the last few weeks. Sometimes they never arrive, and sometimes the email notification arrives but with an error and no download.

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    Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
    sai_ram
    sai_ram
    Expert ⭐️⭐️
    May 19, 2020

    @acote is the issue solved, do you need any help from us?

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    sai_ram
    sai_ram
    Expert ⭐️⭐️
    July 8, 2020

    @acote is the issue solved, do you need any help from us?

    @acote is the issue solved, do you need any help from us? Please let us know

    Translate
    acote
    acoteAuthorAnswer
    Helper ⭐️
    July 8, 2020

    @acote is the issue solved, do you need any help from us?

    @acote is the issue solved, do you need any help from us? Please let us know

    Hi Sai - thanks for checking in! We recently moved to NXT so were in an admin freeze for a bit and haven’t noticed it yet on the new platform. We’re good for now but I can definitely submit a ticket if we see it happening again. 

    Translate
      sai_ram
      sai_ram
      Expert ⭐️⭐️
      July 14, 2020

      @acote Great to hear that you moved to NXT. Thanks for the update!

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