Rule Not Running

Hello @MelissaC , if you want to run the rule everyday, select the “Radio Button” beside “Every Day”, and put other details like Start Date, End Date, etc. And click on “Start”, see the below screenshot.

Got it, thank you so much!  @Ravinder Singh 

I’m also running into something similar. I set a weekly schedule for Friday but none are showing as being scheduled for the next run date. I filled out:

Weekly, start/end date, time, rule preference and on failure email

Thanks!

@Ravinder Singh I checked my dashboard this morning and it looks like the rule didn’t run.

If there was another rule pulling in the same data that is overriding it, how would I check the dependencies?

Thanks!

Hello @MelissaC , could you please share the rule execution history screenshot?

And Object Analyzer will help you analyze how data flows through various objects. Also, Data Management can be used to check dependencies.

And if you continue experiencing the same issue, please reach out to support at support@gainsight.com.

Here is the execution history for the scheduled rule:

Here is the execution history for the one I did manually:

@Ravinder Singh I also checked the dependencies and I don’t see another rule overriding that data, so I’m not sure why it’s not running properly😐

Thanks for sharing the screenshot @MelissaC . It seems the rule is running but it’s not pulling any data. Could you please check if there are any filters on “Fetch from Company” task? Do a preview & see if you are getting any records in that task. If you are not getting any records see if we need those filters or do we need to modify the filter logic, etc.

Hi @abriah9208 , are you still facing the same issue or is it resolved?

@Ravinder Singh