Rule Not Running

@MelissaC  are you seeing any records when you click on “Preview” button?

@Ravinder Singh I am not.  It says there are no records found given that configuration

@MelissaC It is possible that there are no records that are matching with this criteria. 

You could create a report on Company object and add “Name (Company name)”, “Client Management Segment”, and “CSM’s Manager” to show section. And apply filter where CSM’s manager is “Null”. You should see only records where CSM’s manager is “Null”.

To my knowledge there aren’t any records where CSM’s manager is null and “Client Management Segment” is “Digital”

This is what I get:

@MelissaC  I think the above filter is not matching with the one in rule engine. Seems like here you’ve applied filter CSM’s manager “Is Not Null” but in Rules Engine the filter is CSM’s manager “Is Null”. So, if you are looking to pull records where CSM’s manager “Is Not Null”, please update the same in Rules Engine. For example see the below screenshot:

@Ravinder Singh no the issue still persists

@abriah9208 Please check the rule execution history & if possible share the screenshot as well.

@Ravinder Singh Hi, I had went in and manually added a schedule for the 51 rules on Friday 11/18. Is there also an easier way to reschedule all of them at once? They were once scheduled and running..

-screenshot showing not scheduled and the execution history:

@abriah9208 Is it possible that these rules are part of the Rule Chain? If yes, have we scheduled the rule chain to run Daily/Weekly, based on your need?

@Ravinder Singh Yes it is. Thanks! Didn’t think of that. I'll try that. Thank you!