Within the rules engine I created a CTA and was running it in test mode. I noticed in the results that when an existing CTA existed and it was appending the comments in the live CTA event thought I was in test mode. I had to a XXXXXXX to the data to block out names and company information.
Page 1 / 1
Hi Matthew,
Without seeing the rule configuration, it's a little harder to troubleshoot. But, when I've seen this in the past it has to do with the date range. I had a rule that created a milestone. When the date fields were >= x date it kept adding to the comment. I had to update the rule for the date field to be rule day minus 1
Without seeing the rule configuration, it's a little harder to troubleshoot. But, when I've seen this in the past it has to do with the date range. I had a rule that created a milestone. When the date fields were >= x date it kept adding to the comment. I had to update the rule for the date field to be rule day minus 1
Hi Matthew,This issue is resolved now.
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.