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matthew_weinreb_adccf1
matthew_weinreb_adccf1
Contributor ⭐️⭐️⭐️⭐️
Mar 1, 2017 8:31 PM UTC
Question

Rules Engine - CTA Rule Adding Comments To Open CTA's When Running In "Test Mode"

Within the rules engine I created a CTA and was running it in test mode. I noticed in the results that when an existing CTA existed and it was appending the comments in the live CTA event thought I was in test mode. I had to a XXXXXXX to the data to block out names and company information.


    2 replies

    lane_h
    lane_h
    Helper ⭐️
    Mar 2, 2017 3:10 PM UTC
    Hi Matthew,

    Without seeing the rule configuration, it's a little harder to troubleshoot. But, when I've seen this in the past it has to do with the date range. I had a rule that created a milestone. When the date fields were >= x date it kept adding to the comment. I had to update the rule for the date field to be rule day minus 1
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    Director of CX and Scale Programs
    sai_ram
    sai_ram
    Expert ⭐️⭐️
    Jul 5, 2017 11:45 AM UTC
    Hi Matthew,This issue is resolved now.
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