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jahnavi
jahnavi
Contributor ⭐️⭐️⭐️⭐️⭐️
Nov 29, 2017 4:27 PM UTC
Solved

Salesforce Validation Errors in Gainsight

Hello Team,

I have two fields, one picklist and other text field. My use case is that if use has selected a particular value then the text field should become mandatory. 
This can be done using Salesforce validation rules but the error message is accompanied with a gainsight error code. How can I remove the gainsight error
    lavanyasreepadaAnswer
    Helper ⭐️
    Jan 9, 2021 12:08 PM UTC

    Hi, 

     

    After you have defined validation rules:

    1. The user chooses to create a record or edit an existing record.
    2. The user clicks Save.
    3. All validation rules are verified.
      • If all data is valid, the record is saved.
      • If any data is invalid, the associated error message displays without saving the record.
    4. The user makes the necessary changes and clicks Save again.

    You can specify the error message to display when a record fails validation and where to display it. For example, your error message can be “The close date must occur after today's date.” You can choose to display it near a field or at the top of the page. Like all other error messages, validation rule errors display in red text and begin with the word “Error”.

    • Managing Validation Rules
    • Define Validation Rules

    Validation rules verify that the data a user enters in a record meets the standards you specify before the user can save the record. A validation rule can contain a formula or expression that evaluates the data in one or more fields and returns a value of “True” or “False”. Validation rules also include an error message to display to the user when the rule returns a value of “True” due to an invalid value.

    1. Clone Validation Rules
    2. Activate Validation Rules
    3. Validation Rules Fields
    4. Tips for Writing Validation Rules
    5. Validation Rule Considerations

    Validation rules verify that the data a user enters in a record meets the standards you specify before the user can save the record. A validation rule can contain a formula or expression that evaluates the data in one or more fields and returns a value of “True” or “False”. Validation rules also include an error message to display to the user when the rule returns a value of “True” due to an invalid value. Review these considerations before implementing validation rules in your organization. 

     

    Thanks &regards,

    Lavanya Sreepada ( Salesforce Expert) 

    View in thread

    9 replies

    Gainsight Employee ⭐️
    hitesh_sharma
    Gainsight Employee ⭐️
    Nov 30, 2017 7:55 PM UTC
    Hi Jahnavi,

    Can you let us know which part of the application are you seeing this error?

    Regards,
    Hitesh
    Translate
      jahnavi
      jahnaviAuthor
      Contributor ⭐️⭐️⭐️⭐️⭐️
      Nov 30, 2017 9:50 PM UTC
      This is in the  Customer Contact section in R360 when I click on edit pencil button
      Translate
      Gainsight Employee ⭐️
      hitesh_sharma
      Gainsight Employee ⭐️
      Dec 1, 2017 2:33 PM UTC
      Hi Jahnavi,

      We have tried replicating the scenario and we see the error message thrown by SF,


      Here "Test Error" is coming from Validation rule.

      Let me know if this is what your talking about? If not, can you help us with Screenshot.

      Regards,
      Hitesh
      Translate
        jahnavi
        jahnaviAuthor
        Contributor ⭐️⭐️⭐️⭐️⭐️
        Dec 7, 2017 7:34 PM UTC

        Translate
        jahnavi
        jahnaviAuthor
        Contributor ⭐️⭐️⭐️⭐️⭐️
        Dec 7, 2017 7:36 PM UTC
        The error is highlighted in yellow. 

        We have set up a validation rule on the field called "Other Cloud Services role" such that whenever a user selects the option other from "Cloud services role 2" this field becomes mandatory. 

        We have given a proper error message but when i check in gainsight it gives the operation failed error
        Translate
        azhar_uddin
        azhar_uddin
        Helper ⭐️⭐️
        Dec 7, 2017 9:01 PM UTC
        Correct. We don't show the message that you have configured, as I remember when I implemented this, Salesforce API was not giving us the message that was configured as part of validation rule. 

        I will check again with Hitesh if things have changed from Salesforce's side. And will add this custom message if available. 

        Thanks
        Translate
        jahnavi
        jahnaviAuthor
        Contributor ⭐️⭐️⭐️⭐️⭐️
        Dec 8, 2017 6:22 AM UTC
        Thanks, that would  really help. 
        Also if this is not doable, does GS have the ability to show error messages like these?
        Translate
        jahnavi
        jahnaviAuthor
        Contributor ⭐️⭐️⭐️⭐️⭐️
        Dec 11, 2017 7:32 AM UTC
        Any update on this?
        Translate
        lavanyasreepadaAnswer
        Helper ⭐️
        Jan 9, 2021 12:08 PM UTC

        Hi, 

         

        After you have defined validation rules:

        1. The user chooses to create a record or edit an existing record.
        2. The user clicks Save.
        3. All validation rules are verified.
          • If all data is valid, the record is saved.
          • If any data is invalid, the associated error message displays without saving the record.
        4. The user makes the necessary changes and clicks Save again.

        You can specify the error message to display when a record fails validation and where to display it. For example, your error message can be “The close date must occur after today's date.” You can choose to display it near a field or at the top of the page. Like all other error messages, validation rule errors display in red text and begin with the word “Error”.

        • Managing Validation Rules
        • Define Validation Rules

        Validation rules verify that the data a user enters in a record meets the standards you specify before the user can save the record. A validation rule can contain a formula or expression that evaluates the data in one or more fields and returns a value of “True” or “False”. Validation rules also include an error message to display to the user when the rule returns a value of “True” due to an invalid value.

        1. Clone Validation Rules
        2. Activate Validation Rules
        3. Validation Rules Fields
        4. Tips for Writing Validation Rules
        5. Validation Rule Considerations

        Validation rules verify that the data a user enters in a record meets the standards you specify before the user can save the record. A validation rule can contain a formula or expression that evaluates the data in one or more fields and returns a value of “True” or “False”. Validation rules also include an error message to display to the user when the rule returns a value of “True” due to an invalid value. Review these considerations before implementing validation rules in your organization. 

         

        Thanks &regards,

        Lavanya Sreepada ( Salesforce Expert) 

        Translate
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