When a Journey Orchestrator email is set up to send from an individual employee, is that individual expected to be able to see that email in their “Sent” folder in their email inbox? I was able to make this work when sending preview emails from a JO program, but a user is not able to find an actual email that was sent out in their sent inbox. We are not able to use the CC features on this program.
Solved
Seeing Journey Orchestrator emails in "Sent" folder in email inbox
+1Best answer by alizee
Hi
I sent out previews to my team the originals did show up as if I sent it from my inbox in my Gmail Sent folder
I could be misunderstanding you, but when you send a test email for a specific participant in JO by clicking on either “Send Test Email To” or “Send To Me” as highlighted below in yellow, and if you’re configured as the sender of that email, then the email you send yourself for testing will look like it came from you in your or those previewers’ inbox. That’s expected.
And that’s what I got in my inbox as a preview: an email sent from me to myself (because I am configured as the sender, and I clicked on “send to me”). So to me, it looks as if I sent it. But I didn’t.
That’s how JO works, and it’s called “spoofing”. It’s all expected.
+8Moving this conversation to it’s related space for more visibility. 🙌🏽
Where focus goes, energy flows.
+13Hi
Simply put the email is not being sent from that individual’s email, not via your Exchange / Gmail servers but Sendgrid.
I suggest you consider logging your emails to timeline which as the name of the feature indicates will display the emails within the timeline feed for the account (it takes up to 4 hour from send for it to appear). On top of displaying the actual email contents, who it was sent to and from, you’ll also have some open / click data directly from Timeline.
Hope this helps,
A
The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
+1Hi
We are attempting to use the Log to Timeline feature, but unfortunately running into issues and working with support so wanted to check if there are other options available until we get a resolution on that.
Thanks for the quick response to my question!! :)
Sincerely,
Nanda
+11I sure wish this functionality existed,
I’m not certain how you would have configured Gainsight such that messages were written into the mailbox’s Sent area.
Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
+13Hi
I sent out previews to my team the originals did show up as if I sent it from my inbox in my Gmail Sent folder
I could be misunderstanding you, but when you send a test email for a specific participant in JO by clicking on either “Send Test Email To” or “Send To Me” as highlighted below in yellow, and if you’re configured as the sender of that email, then the email you send yourself for testing will look like it came from you in your or those previewers’ inbox. That’s expected.
And that’s what I got in my inbox as a preview: an email sent from me to myself (because I am configured as the sender, and I clicked on “send to me”). So to me, it looks as if I sent it. But I didn’t.
That’s how JO works, and it’s called “spoofing”. It’s all expected.
The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
+1Thanks
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