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sarah_johnson
sarah_johnson
Contributor ⭐️⭐️⭐️⭐️
May 30, 2018
Solved

Select Custom Matrix Data Object as data source in Rule Setup

  • May 30, 2018
  • 6 replies
  • 78 views
I created a custom Matrix Data Object called "Order Summary".  I can load data to it under Setup Action in my rule, but I can't select it as the data source of another rule under Rule Setup.  The object is not available in the list of data sources under Salesforce, Data Spaces, or Matrix Data ... I would expect to see it under Matrix Data, right? 
    Best answer by steve_davis
    Hi Team, 

    I also have a theory here on why this happens. When making modifications to an MDA table (including writing data to it) the system does a backend "crawl/refresh" shortly afterwards. I've notice that directly after modifying or creating an object, that process has to complete prior to the object showing up in Rules, Reports, Outreaches etc. 

    It shouldn't be an issue with needing to clear cache or Gainsight telling you to re-fill your coffee 🙂 rather just some backend processing happening concurrently on on the object you are trying to select at that time. 

    Does this align with what you all are experiencing?

    6 replies

    kate_green
    kate_green
    Helper ⭐️⭐️
    May 30, 2018
    Sometimes this happens to me and then I just either clear my cache, log out, walk away, or have a coffee, at which time the custom MDA object appears as an option.  I have a developing theory that if you have the MDA object open in another tab, it prevents it from showing in rule setup.  Theory being the keyword.
    heather_hansen
    heather_hansen
    VIP ⭐️⭐️⭐️⭐️⭐️
    May 30, 2018
    Agree with Kate.  It sometimes take a bit for it to show up.  Definitely had the same thing happen.
    sarah_johnson
    sarah_johnsonAuthor
    Contributor ⭐️⭐️⭐️⭐️
    May 30, 2018
    Ah, there it is!  Thank goodness ... I thought I'd lost my mind!
      sai_ram
      sai_ram
      Expert ⭐️⭐️
      June 6, 2018
      Hi Sarah, Sorry for the inconvenience. 

      I am forwarding this to our support team and will update you here once I get the an update. Instead of clearing the cache, please refresh the page if the object is not visible.

      Thanks for posting here.
      steve_davis
      steve_davisAnswer
      Gainsight Employee ⭐️⭐️
      June 6, 2018
      Hi Team, 

      I also have a theory here on why this happens. When making modifications to an MDA table (including writing data to it) the system does a backend "crawl/refresh" shortly afterwards. I've notice that directly after modifying or creating an object, that process has to complete prior to the object showing up in Rules, Reports, Outreaches etc. 

      It shouldn't be an issue with needing to clear cache or Gainsight telling you to re-fill your coffee 🙂 rather just some backend processing happening concurrently on on the object you are trying to select at that time. 

      Does this align with what you all are experiencing?
        kate_green
        kate_green
        Helper ⭐️⭐️
        June 6, 2018
        Hi Steve - yes this does sounds like what I have experienced.  Thanks for sharing!
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