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daniel.boon
daniel.boon
Helper โญ๏ธโญ๏ธโญ๏ธ
December 5, 2017

๐ŸŽ Self-service badges has arrived! Create and edit badges in control

Create and Edit Badges in Control!

Weโ€™re happy to announce that as of today you can add and edit badges for your communities in Control!

What features are available right now?

โœ… Add Badges
  • Provide a title, description, and badge image
  • Define the rules that trigger the badge for community members.
  • Currently you can configure the following rules: # Replies Posted, # Topics Created, # (Best) Answers. You can also define the category/subcategory in which the badge should be awarded.

โœ… Edit Badges
  • Change the above criteria after youโ€™ve created a badge.
  • Deactivate badges you no longer want to award to members (or reactivate them again if you need to)

How Tos


Please see these guides to learn how to use this new feature:


Will my existing badges continue to work alongside any new badges I create?

  • Your existing badges will continue to work next to any badges you create using Control.
  • However, you wonโ€™t be able to edit all criteria of these badges from Control (for example, you canโ€™t edit the rules that trigger the badge).

Up next and in the future for self-service badges:

  • (Soon) Admins will be able to configure & customise the email/private message notifications that users will receive upon earning a badge.
  • (Future) More rules for triggering badges - we're looking to you for inspiration, so post your best ideas in the Ideation forum and let others vote on them.

๐ŸŒŸ Weโ€™d love to get your feedback on this new feature! Please reply below with any comments or questions.

    18 replies

    Justin Roussel
    Gainsight Employee โญ๏ธ
    Justin Roussel
    Gainsight Employee โญ๏ธ
    December 14, 2017
    @Esther Groth had two questions that could help everyone :

    - If I deactivate a badge, does that mean, that all users who have already received the badge will lose it then? Or will it still be shown in their badge collection but the badge wonโ€™t be awarded anymore to other members?


    Members who haven't received yet a deactivated badge will not be able to get it anymore.
    Those who already have it will keep it.

    - I have one badge, namely โ€œCommunity founderโ€, where the rule is based on the registration date. Can I make new badges again with that parameter (registration date) or will that be impossible?


    Registration date is not a criteria for the moment but you can submit your idea in the Ideation forum and let others vote on them.
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    OVOdarran
    OVOdarran
    Helper โญ๏ธ
    December 14, 2017
    This is great news :)

    It looks like this is only available in branded templates, will it be made available to custom too? We need to create a new one, so this would be really helpful if we could do it ourselves!
    Translate
    Community Manager // OVO Energy / Boost Power
    Shane1
    Shane1
    Helper โญ๏ธโญ๏ธโญ๏ธ
    December 14, 2017
    Hey Darran, you should be able to create a new badge on this page - https://ovo-en.insided.com/settings/badge/add ๐Ÿ˜ƒ
    Translate
      OVOdarran
      OVOdarran
      Helper โญ๏ธ
      December 14, 2017
      Thanks for the link @Shane1 I cannot see that in my control menu, so glad you sent that over!!

      Darran
      Translate
      Community Manager // OVO Energy / Boost Power
      Shane1
      Shane1
      Helper โญ๏ธโญ๏ธโญ๏ธ
      December 15, 2017
      @OVOdarran thats weird ๐Ÿค” would you mind sending me over a screenshot of what you see in your general settings in control, e.g.


      then we will look into this, cheers!
      Translate
      Jurgen
      Jurgen
      Helper โญ๏ธ
      December 15, 2017
      @OVOdarran Are you signed in as an admin?
      Translate
      OVOdarran
      OVOdarran
      Helper โญ๏ธ
      December 15, 2017
      No it appears not!! @Maryam came to the rescue!!
      Translate
      Community Manager // OVO Energy / Boost Power
        Jurgen
        Jurgen
        Helper โญ๏ธ
        December 15, 2017
        Great!
        Translate
        Jurgen
        Jurgen
        Helper โญ๏ธ
        December 15, 2017
        So pro tip for anyone who can't edit their badges, go to 'User overview' in the Control environment and make sure you have the Administrator role 🙂
        Translate
        Jurgen
        Jurgen
        Helper โญ๏ธ
        December 15, 2017

        Will my existing badges continue to work alongside any new badges I create?

        • Your existing badges will continue to work next to any badges you create using Control.
        • However, you wonโ€™t be able to edit all criteria of these badges from Control (for example, you canโ€™t edit the rules that trigger the badge).

        Up next and in the future for self-service badges:

        • (Soon) Admins will be able to configure & customise the email/private message notifications that users will receive upon earning a badge.
        • (Future) More rules for triggering badges - we're looking to you for inspiration, so post your best ideas in the Ideation forum and let others vote on them.
        ๐ŸŒŸ Weโ€™d love to get your feedback on this new feature! Please reply below with any comments or questions.


        Not sure why you'd need more ideas about badge triggers, seeing as several of your communities already have cool badge triggers ... ๐Ÿ˜… I'd prefer a poll asking us what our favorite existing ones are. And the option to manually add badges.

        Feedback: it's nice to have self service badges. I'm just bummed out you can't completely phase out / remove old badges, and in the profile section of posts the wrong "badge+1" still shows up.
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