​@HollySimmons – have you looked into using the Slack action in dynamic JO? We haven’t actually leveraged it in any of our programs yet (just barely started using dynamic JO, and still defaulting to advanced JO if a quick program is needed), but I configured the connection a few weeks ago so I’d be able to add that action to a program if the need arises, and had Gemini suggest some use cases for our internal enablement JOs.

We also try to limit our usage of CTAs (we’re not anywhere close to the limit), we just want to prevent CTA overload for our teams, and sending notifications that are visible not just to the CSM responsible, but their team as well, would help in cases where a CSM is OOO so nothing is missed.

The main limitation/issue I can see here is that those Slack actions cannot be added (from my understanding) to private channels – only public Slack channels are available to be selected when configuring the action in the JO.

Some use cases we’re thinking of are product utilization or “external email CTA not actioned” notifications, but they could also be very useful for more proactive notifications (ex: renewal heads up messages), win announcements, etc.