Service Incident: Unplanned sFTP Outage - September 3, 2015
Start date of incident:
9/3/15, Around 4pm CDT
End date of incident:
9/3/15, 11:25pm CDT
Description of incident:
sFTP Outage
What was the impact:
Customers who had jobs set up to transfer data to MDA during the outage received a "connection refused" message
Next Steps for Affected Customers:
Repost files and notify us to trigger their load or send the missing data in the next load
FOR MORE INFORMATION
Please subscribe to this article for regular updates until the issue is resolved. If you have questions about this issue, please open a ticket with us by sending a note to support@gainsight.com.
9/3/15, Around 4pm CDT
End date of incident:
9/3/15, 11:25pm CDT
Description of incident:
sFTP Outage
What was the impact:
Customers who had jobs set up to transfer data to MDA during the outage received a "connection refused" message
Next Steps for Affected Customers:
Repost files and notify us to trigger their load or send the missing data in the next load
FOR MORE INFORMATION
Please subscribe to this article for regular updates until the issue is resolved. If you have questions about this issue, please open a ticket with us by sending a note to support@gainsight.com.