Hi there,
Gainsight newbie here and slowly getting the hang of things!
We use the timeline on the C360 to add risks as an activity type. I was wondering if anyone had any experience in setting up a connection with this in a slack channel? Ideally I would like it so that every time a new risk is added, our account managers can see this in the slack channel, is this possible?
I have spoken with GS support on this and sadly I am really struggling to get a clear answer!
Firstly sorry for the inconvenience and trouble. I will get the right helping hands here.
Not natively through Gainsight that I know of. We created an internal Slack app with a webhook through which we have External Actions created to send messages to various Slack channels from the Rules Engine and/or JO.
It’s custom and rather complicated though tbh.
Here are a couple of posts that should help you out,
Here are a couple of posts that should help you out,
This is essentially what we use to achieve this use case.
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