Slack notification when activity is added to timeline

Forum|Forum|5 years ago
August 20, 2021
5 replies
169 views

Hi there,

Gainsight newbie here and slowly getting the hang of things!

We use the timeline on the C360 to add risks as an activity type. I was wondering if anyone had any experience in setting up a connection with this in a slack channel? Ideally I would like it so that every time a new risk is added, our account managers can see this in the slack channel, is this possible?

I have spoken with GS support on this and sadly I am really struggling to get a clear answer!

sai_ram

Expert ⭐️⭐️

@chelseahopkins welcome to Gainsight and Game Change Community!!!

Firstly sorry for the inconvenience and trouble. I will get the right helping hands here.

@darkknight @jean.nairon @gunjanm @kate_green @meenal_shukla @seth @soumitrasahu @venkatesh @rahul_prayakarao@Chris Mudd @alex_legay Need your inputs here.

darkknight

Expert ⭐️

Not natively through Gainsight that I know of. We created an internal Slack app with a webhook through which we have External Actions created to send messages to various Slack channels from the Rules Engine and/or JO.

It’s custom and rather complicated though tbh.

Jeff Kirkpatrick