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manish_m
Contributor ⭐️⭐️
September 13, 2017

Slackbot Sally is a huge hit in my company -- great stuff guys, excited to see how this feature evolves.

  • September 13, 2017
  • 3 replies
  • 74 views
Slackbot Sally is a huge hit in my company -- great stuff guys, excited to see how this feature evolves.

    3 replies

    rajesh_gande
    Helper ⭐️
    September 13, 2017
    Thanks Manish. 
    seth
    Expert ⭐️
    September 13, 2017
    Nice, Manish! I've installed it, and I gave a heads-up to a few teams effectively as beta-testers, but I'm trying to get a sense of who's going to be most excited about it. Who's using it the most, and what for?
    AI Transformation @ Gainsight
    manish_m
    manish_mAuthor
    Contributor ⭐️⭐️
    September 14, 2017
    Hey Seth, 

    All the teams in our company align to the Customer Health Score and own some component of it. Sally is helping them get the CHS of an account and other important information with ease.

    Use cases for other teams would be :

    Sales -- can check the key sponsors of our customers and seek references if needed depending on NPS.  

    Product Managers -- to check the NPS comments and be better prepared for customer meetings.

    CEO/CCO -- To check the health score and recent activities of some of our key accounts.

    Finance -- to check CHS as is is a very accurate predictor of Churn.