Skip to main content
heather_hansen
heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
May 25, 2016
Question

Summary Section - Links no longer clickable

  • May 25, 2016
  • 4 replies
  • 103 views
I noticed that you can longer click on the widgets in the Summary on the C360 to go to that section. It would great if that was still an option in addition to the links on the left as well.

      4 replies

      steve_davis
      steve_davis
      Gainsight Employee ⭐️⭐️
      May 27, 2016
      Heather, 

      Are you talking about the new UI?

      Thanks,
      Steve Davis
      heather_hansen
      heather_hansenAuthor
      VIP ⭐️⭐️⭐️⭐️⭐️
      May 31, 2016
      Hi Steve,

      Yes, that's correct. Sorry not to specify.
      sidhu
      Gainsight Employee ⭐️
      sidhu
      Gainsight Employee ⭐️
      May 31, 2016
      Thanks for feedback Heather. This is consistent with what we have heard internally and are planning to improve. 
      david_rogers
      david_rogers
      Contributor ⭐️
      September 20, 2016
      Sidhu,
      I see that several of the standard C360 summary widgets now link to C360 sections (success plans, health score, NPS, Open CTAs).  Do you know of a planned update on the roadmap that will allow customers to link additional widgets in the C360 Summary to sections such as related lists?

      For example, a customer has added a custom account-level field on the C360 summary "Cases Opened in the Last 30 Days".  They would like the ability to click on that widget in the C360 summary and be taken to their C360 section "Cases" that is built upon a related list that shows the open cases.

      Your insight is much appreciated!
        Terms & ConditionsAccessibility statement