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Hi Team,

One of our customer was unable to access program, inspite of all the required permissions provided in "professional" instance. The Programs started working after the client upgraded their SFDC instance to Enterprise - it would not work on Professional.

Error message: https://cl.ly/76a3dc70b84e

Hence logging this request to support programs for "profesional" SFDC instance

Professional Edition is not supported because there's no api access to work with.


Hi Hardik, please refer to this link:https://support.gainsight.com/View_More_Categories/GainsightNXT/01Onboarding_and_Implementation/Onboarding_for_Gainsight_NXT_in_Salesforce/Login_and_Permissions/Install_and_Configure_Gainsight_NXT_in_Salesforce#Prerequisites

Gainsight can be installed into the following Salesforce editions:

Developer Edition

Enterprise Edition

Any other higher Editions


Thanks for the heads up, Dan & Manu!