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Support program access in NXT org's for "profesional" SFDC instance

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Hi Team,

One of our customer was unable to access program, inspite of all the required permissions provided in "professional" instance. The Programs started working after the client upgraded their SFDC instance to Enterprise - it would not work on Professional.

Error message: https://cl.ly/76a3dc70b84e

Hence logging this request to support programs for "profesional" SFDC instance

journey orchestrator

dan_ahrensAnswer

Expert ⭐️⭐️⭐️

Hi Hardik, please refer to this link:https://support.gainsight.com/View_More_Categories/GainsightNXT/01Onboarding_and_Implementation/Onboarding_for_Gainsight_NXT_in_Salesforce/Login_and_Permissions/Install_and_Configure_Gainsight_NXT_in_Salesforce#Prerequisites

Gainsight can be installed into the following Salesforce editions:

Developer Edition

Enterprise Edition

Any other higher Editions

VP of Customer Success at Forcepoint

Gainsight Employee ⭐️

Professional Edition is not supported because there's no api access to work with.

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dan_ahrensAnswer

Expert ⭐️⭐️⭐️

Hi Hardik, please refer to this link:https://support.gainsight.com/View_More_Categories/GainsightNXT/01Onboarding_and_Implementation/Onboarding_for_Gainsight_NXT_in_Salesforce/Login_and_Permissions/Install_and_Configure_Gainsight_NXT_in_Salesforce#Prerequisites

Gainsight can be installed into the following Salesforce editions:

Developer Edition

Enterprise Edition

Any other higher Editions

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VP of Customer Success at Forcepoint

hardik_motaAuthor

Helper ⭐️

Thanks for the heads up, Dan & Manu!

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Hardik