Skip to main content
Solved

Support program access in NXT org's for "profesional" SFDC instance

  • May 31, 2019
  • 3 replies
  • 44 views
hardik_mota
Forum|alt.badge.img+4
Hi Team,

One of our customer was unable to access program, inspite of all the required permissions provided in "professional" instance. The Programs started working after the client upgraded their SFDC instance to Enterprise - it would not work on Professional.

Error message: https://cl.ly/76a3dc70b84e

Hence logging this request to support programs for "profesional" SFDC instance

Best answer by dan_ahrens

Hi Hardik, please refer to this link:https://support.gainsight.com/View_More_Categories/GainsightNXT/01Onboarding_and_Implementation/Onboarding_for_Gainsight_NXT_in_Salesforce/Login_and_Permissions/Install_and_Configure_Gainsight_NXT_in_Salesforce#Prerequisites

Gainsight can be installed into the following Salesforce editions:

Developer Edition

Enterprise Edition

Any other higher Editions

Hardik
shiv_kumar_katiyar

3 replies

manu_mittal
Forum|alt.badge.img+3
  • manu_mittal
  • Gainsight Employee ⭐️
  • May 31, 2019
Professional Edition is not supported because there's no api access to work with.

dan_ahrens
Forum|alt.badge.img+2
  • dan_ahrens
  • Expert ⭐️⭐️⭐️
  • Answer
  • May 31, 2019
Hi Hardik, please refer to this link:https://support.gainsight.com/View_More_Categories/GainsightNXT/01Onboarding_and_Implementation/Onboarding_for_Gainsight_NXT_in_Salesforce/Login_and_Permissions/Install_and_Configure_Gainsight_NXT_in_Salesforce#Prerequisites

Gainsight can be installed into the following Salesforce editions:

Developer Edition

Enterprise Edition

Any other higher Editions

VP of Customer Success at Forcepoint
hardik_mota
Forum|alt.badge.img+4
  • hardik_mota
  • Author
  • Helper ⭐️
  • June 3, 2019
Thanks for the heads up, Dan & Manu!

Hardik
Terms & ConditionsCookie settingsAccessibility statement