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sierra_evans
sierra_evans
Contributor ⭐️⭐️⭐️⭐️⭐️
December 16, 2019
Solved

Suppress Success Plan Menu in Share360 if No Success Plan

  • December 16, 2019
  • 2 replies
  • 89 views

My team would like the ability to hide the success plan menu item from Share 360 if no success plan exists. 

Best answer by dan_ahrens

Hi Sierra, do you have success plans only for specific customer segments or types? If so, you could configure a Share 360 that does not have the success plan section for use by those customers only. 

2 replies

dan_ahrens
dan_ahrensAnswer
Expert ⭐️⭐️⭐️
December 17, 2019

Hi Sierra, do you have success plans only for specific customer segments or types? If so, you could configure a Share 360 that does not have the success plan section for use by those customers only. 

VP of Customer Success at Forcepoint
    sierra_evans
    sierra_evansAuthor
    Contributor ⭐️⭐️⭐️⭐️⭐️
    December 17, 2019

    Hi Dan, thanks for your reply. We do not have a consistent segmentation associated with this today, as we are just rolling success planning out to the team and are relatively early in our adoption phase. It could be viable to create a separate view without the success plan, and just allow the team to select the appropriate view depending on whether their client has a working plan or not. The biggest drawback I see with this approach is maintaining parity between views, assuming this is the only difference between the two views. Any changes made to either plan would have to be duplicated. 

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