Survey response rate is over 100% after survey is closed

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We closed a survey and email program but then noticed the response rate in the Analytics page shows over 100%. The click through rate also shows over 100%. Not sure how that happens.

https://community.gainsight.com/conversations/survey-response-rate-is-over-100-after-survey-is-closed-5be1b9f8e4b097e2ae8aabd6/edit

journey orchestrator

vishwajeet_singh_chauhanAnswer

Gainsight Employee ⭐️

Hi Anthony

I agree something is not right here , I will recommend to open a support case so they can check this program and provide the assistance .

vishwajeet_singh_chauhanAnswer

Gainsight Employee ⭐️

Hi Anthony

I agree something is not right here , I will recommend to open a support case so they can check this program and provide the assistance .

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