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SurveyMonkey Integration benefits

  • November 19, 2020
  • 2 replies
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Erseburse
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  • Erseburse
  • Contributor ⭐️⭐️⭐️⭐️

Hi all:

 

Can anyone provide me with some intel on what the benefits are to Survey Monkey Integration? Is it just a preference issue, or are there actual benefits you can enjoy out of the integration that one would not be able to enjoy out of Gainsight Surveys?

Best answer by sai_ram

@Erseburse Here are few benefits I knew

Benefits

The following are the benefits of SurveyMonkey integration with Gainsight: 

  • Enrich Gainsight or CRM data with SurveyMonkey response data.
  • View SurveyMonkey response data in Gainsight 360.
  • Set up one-time or recurring syncs of SurveyMonkey responses.
  • Gather periodic feedback on your product or process with surveys focused on NPS, customer satisfaction, ROI, and more.
  • Use the Survey Statistics, Response Report, and Text Analytics tools within Gainsight to draw actionable conclusions from your combined data sets.

We also have this article for more information!

Always welcome to ask any questions. 

A

2 replies

sai_ram
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  • sai_ram
  • Expert ⭐️⭐️
  • Answer
  • November 25, 2020

@Erseburse Here are few benefits I knew

Benefits

The following are the benefits of SurveyMonkey integration with Gainsight: 

  • Enrich Gainsight or CRM data with SurveyMonkey response data.
  • View SurveyMonkey response data in Gainsight 360.
  • Set up one-time or recurring syncs of SurveyMonkey responses.
  • Gather periodic feedback on your product or process with surveys focused on NPS, customer satisfaction, ROI, and more.
  • Use the Survey Statistics, Response Report, and Text Analytics tools within Gainsight to draw actionable conclusions from your combined data sets.

We also have this article for more information!

Always welcome to ask any questions. 

sakumar
sai_ram
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  • sai_ram
  • Expert ⭐️⭐️
  • November 25, 2020

@Erseburse Configure SurveyMonkey integration with Gainsight article, additional info!

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