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jagadeesh_kumar_paidimarri
jagadeesh_kumar_paidimarri
Helper ⭐️⭐️
July 21, 2020
Solved

Sync existing activities after making changes to activity admin configuration

  • July 21, 2020
  • 4 replies
  • 118 views

Hi Team,

 

We have a request from customer to re-sync the existing activities to SF whenever there are changes to activity sync mapping configuration.

Please advise if we can add this to product roadmap

 

    Best answer by jean.nairon

    @jagadeesh_kumar_paidimarri, you might be able to create a rule today to update all existing activities. I think a better long term solution would be to have this happen automatically or with a prompt. But in the meantime, you might want to suggest building a rule if they plan to make a lot of changes to the activity sync.

    4 replies

    jean.nairon
    jean.naironAnswer
    Expert ⭐️
    July 21, 2020

    @jagadeesh_kumar_paidimarri, you might be able to create a rule today to update all existing activities. I think a better long term solution would be to have this happen automatically or with a prompt. But in the meantime, you might want to suggest building a rule if they plan to make a lot of changes to the activity sync.

    Jean
    jagadeesh_kumar_paidimarri
    jagadeesh_kumar_paidimarriAuthor
    Helper ⭐️⭐️
    July 22, 2020

    @jean.nairon Thank you. I guess you were referring to updating tasks in salesforce. Please correct me if I am wrong.

    jean.nairon
    jean.nairon
    Expert ⭐️
    July 22, 2020

    @jagadeesh_kumar_paidimarri - that’s correct. Or they can probably load it to the SFDC Event object if they are tracking them there.

    Jean
      jean.nairon
      jean.nairon
      Expert ⭐️
      July 22, 2020

      Not ideal but it could most likely be a good work around for the customer. 

      Jean
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