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allison_thomas
allison_thomas
Contributor ⭐️
Mar 28, 2018 7:33 PM UTC
Solved

Text Analytics for 3rd Party NPS Responses

I am loading 3rd party NPS responses into Gainsight. If I enable text analytics, will it work for these responses or does it only work for surveys that were sent through Gainsight?
    seth
    sethAnswer
    Expert ⭐️
    Mar 29, 2018 3:23 PM UTC
    Whoops! I could have sworn I pasted in the link! You're not crazy, I'm just terrible :-)

    https://community.gainsight.com/gainsight/topics/v5-5-survey-text-analytics-only-for-nps-comments
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    4 replies

    seth
    seth
    Expert ⭐️
    Mar 29, 2018 1:45 PM UTC
    Hi Allison,
    I think the answer to your question is in the reply to my comment on this article 
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    allison_thomas
    allison_thomasAuthor
    Contributor ⭐️
    Mar 29, 2018 2:51 PM UTC
    Hi Seth, maybe I'm missing something, but which article are you referring to?
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    seth
    sethAnswer
    Expert ⭐️
    Mar 29, 2018 3:23 PM UTC
    Whoops! I could have sworn I pasted in the link! You're not crazy, I'm just terrible :-)

    https://community.gainsight.com/gainsight/topics/v5-5-survey-text-analytics-only-for-nps-comments
    Translate
    AI Transformation @ Gainsight
    allison_thomas
    allison_thomasAuthor
    Contributor ⭐️
    Mar 29, 2018 3:27 PM UTC
    Great, thank you! 
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