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Text Analytics for 3rd Party NPS Responses
I am loading 3rd party NPS responses into Gainsight. If I enable text analytics, will it work for these responses or does it only work for surveys that were sent through Gainsight?
Best answer by seth
Whoops! I could have sworn I pasted in the link! You're not crazy, I'm just terrible :-)
https://community.gainsight.com/gainsight/topics/v5-5-survey-text-analytics-only-for-nps-comments
https://community.gainsight.com/gainsight/topics/v5-5-survey-text-analytics-only-for-nps-comments
+9Hi Allison,
I think the answer to your question is in the reply to my comment on this article
I think the answer to your question is in the reply to my comment on this article
Hi Seth, maybe I'm missing something, but which article are you referring to?
+9Whoops! I could have sworn I pasted in the link! You're not crazy, I'm just terrible :-)
https://community.gainsight.com/gainsight/topics/v5-5-survey-text-analytics-only-for-nps-comments
https://community.gainsight.com/gainsight/topics/v5-5-survey-text-analytics-only-for-nps-comments
Great, thank you!
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